Retail Banker (TSA) | Capital Circle NW

Capital City Bank; Tallahassee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Capital City Bank is seeking a Retail Banker (TSA) in Tallahassee, FL to handle routine teller and client service tasks. The role supports branch operations, processes deposits and withdrawals, and assists customers with bank products and referrals. A six-month commitment is required before internal postings may occur.

The position is full-time, Monday through Friday, with a 40-hour workweek, and may involve driving to different offices as needed. A positive, client-focused attitude is essential.

Qualifications

• Completion of in-house Personal Banker I training.
• Must have reliable transportation, a valid driver’s license, and a clean driving record.
• Ability to communicate effectively with clients and fellow associates.
• Ability to follow detailed instructions and procedures.
• Ability to count cash accurately and concentrate to avoid mistakes.
• Basic math using business machines and/or computers.
• Ability to work with little supervision.
• Sound and reasonable judgment.

Responsibilities

• Recommends and refers additional Bank services and products to clients.
• Accepts deposits and withdrawals from various accounts.
• Accepts checks for cashing or paying and verifies endorsements.
• Processes deposits from Drop and Go and other channels.
• Collects loan payments and processes cash-related transactions.
• Balances teller drawer and opens/closes teller window as required.
• Completes Currency Transaction Reports and hold forms as needed.
• Provides customer service and cross-sell opportunities.

Skills

Interpersonal skills

Effective communication

Cash handling

Concentration

Math skills

Initiative

Good judgment

Education

High school education

Job description

Capital Circle NW Office

1456 Capital Circle NW

Tallahassee, FL 32303, USA

Description

Retail Banker (TSA) - More Than Your Bank. Your Banker.

Full Time - M-F 40 hours

General Summary

Under general supervision, but in conformance with established Bank policies and procedures, cash checks, receive deposits, and perform a variety of transactions as requested by the client. Responsible for balancing each day’s transactions and maintaining cash drawer. Answers general questions regarding Bank products/services, recommends additional services to clients and makes referrals accordingly. Responsible for selling, cross‑selling and referring Bank products and services. Provides an excellent client experience, including a wide range of client inquiries or concerns either through direct personal action or referral to the appropriate department. Travels and works in offices that are experiencing Teller or Personal Banker staffing shortages on the Teller line.

This position requires the associate to drive on behalf of the Bank and the associate must adhere to Bank's Motor Vehicle Guidelines. May require increased minimum limits and therefore an increase in premiums.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Recommends and refers additional Bank services and products, retaining a working knowledge of all Bank services and products to the extent that the majority of client inquiries are easily and accurately answered.
• Accepts deposits and withdrawals from clients on business, personal and savings accounts.
• Accepts checks for cashing or paying, and verifies endorsements and funds.
• Works deposits from Drop and Go.
• Accepts consumer/commercial and other bank loan payments.
• Balances teller drawer as needed.
• Opens and closes Teller window in accordance with procedures.
• Completes Currency Transaction Report (CTR) and hold forms as required.
• Attends meetings as required.
• Issues cash advances.
• Sells and processes new demand and time deposit accounts.
• Prepares paperwork for opening new accounts, orders checks and Debit/ATM cards, and provides materials as needed.
• Researches and resolves problems and responds to client inquiries on account status.
• Keeps informed of changes in Bank services and procedures.
• Assists in other areas of the Bank during peak business hours, when needed.
• Six month commitment to position is required, before internal posting for other positions within the Bank is permitted.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

Provides additional support to manager and department colleagues.

Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required

The following KSAs are usually acquired through high school education with specialized business training course(s) and/or three to twelve months cash handling experience:

• Completion of in-house Personal Banker I training.
• Must have reliable transportation, a valid driver’s license, and a clean driving record.
• Excellent interpersonal skills, ability to communicate effectively and interact positively with clients as well as fellow associates.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to apply initiative and work with little supervision.
• Ability to exercise sound and reasonable judgment.