Retail Back End Department Head

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Peabody (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

PGA TOUR Superstore is seeking a Back-End Department Head to optimize operations, ensure product availability, pricing accuracy, and proper signage on the sales floor. You will lead logistics, e-commerce, and associated training to deliver a seamless customer experience.

Ideal candidates have strong communication, leadership, and organizational skills, with high school level education and retail experience. The role demands flexibility and a passion for golf and tennis retail excellence.

Qualifications

• Strong listening and interpersonal skills with ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite (Outlook).
• Ability to manage conflict and uphold accountability across the team.

Responsibilities

• Maintain a 95% e-commerce fulfillment rate and manage the RTV/Customer Warranty process.
• Oversee all Logistics and E-Commerce operations.
• Direct on-floor work assignments and provide department training for Associates.
• Participate in weekly department walks with the OM and create worklists.
• Drive the customer experience and uphold merchandising standards.
• Ensure compliance with Loss Prevention policies and safety procedures.

Skills

Communication

Computer skills

Accountability

Leadership

Organization

Education

High School Diploma or equivalent

Retail experience preferred

Tools

Microsoft Office Suite

Outlook

Job description

Salary

18.50 - 21.25 USD Hourly

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

The Back-End Department Head (BEDH) possesses expertise in operations, processes, and efficiency, instrumental in delivering a seamless experience for our Customers by ensuring product availability, accurate pricing, and proper signage on the sales floor.

Key Responsibilities

• Consistent implementation of the Logistics Game Plan, maintaining a 95% E-Commerce fulfillment rate, managing the RTV/Customer Warranty process, upholding receiving standards, ensuring accurate tagging integrity before product placement, and adhering to Company Merchandise Standards when setting products.
• Support and oversee all Logistics and E-Commerce operations.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths.
• Follow up with the OM on the execution of all assigned tasks.
• Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
• Assist in keeping sales floor merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Coach and train Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-Commerce processed and presentation standards.
• Maintain all receiving areas, equipment, and supplies clean, organized, and operational.
• Execute and maintain all receiving programs and procedures.
• Set all new floorplans/planograms in partnership with department Associates, accurately receive all daily receipts, create tickets for purchase order issues, execute monthly markdowns, price changes, set Merchandise Standards, complete cycle counts, maintain topstock/backstock integrity, provide override support to the front end.
• Complete daily safety walks looking for potential safety concerns.
• Provide input into operational and merchandising decisions with the OM to drive sales and elevate the Customer experience.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Open and close the store at times without additional leadership presence, including cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education/Experience: High School Diploma or equivalent and retail experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department.

The law and our policies prohibit retaliation against anyone for making such a report.

Location and Company Information

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment.

Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA.

Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best!

Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the-art technology delivering game-changing opportunities at every turn.

With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors.

Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs.

Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage.

Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology.

Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore