Retail & Attractions Supervisor

Hunter Super Techs - TurnPoint; BLOOMINGTON (MN); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Annual bonuses

Paid time off

Employee discounts

Job summary

Great Wolf Lodge in Bloomington, MN is seeking a Retail and Attractions Supervisor to lead daily operations in gift shops, arcade, and attractions. You will coach staff, uphold safety, and ensure guest satisfaction while driving profitability.

The role requires strong retail experience, excellent English communication, and ability to work nights and weekends. Competitive pay and benefits are offered with opportunities for growth.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year experience in Retail.
• Proficient in Excel, Word and Outlook.
• Strong customer service, conflict resolution and team-building skills.
• English language proficiency (written and spoken).
• Ability to work nights, weekends, and holidays.

Responsibilities

• Supervise daily retail and attractions operations.
• Provide coaching and recognition to staff.
• Follow Great Wolf policies and manage performance.
• Handle guest questions and escalate feedback.
• Assist in scheduling and labor forecasting.
• Maintain inventory and equipment, ensure safety standards.
• Participate in recruitment and talent development.

Skills

Retail experience

Customer service

Coaching & leadership

English proficiency

Scheduling flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Pay: $20.50 per hourAt Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability.Essential Duties & ResponsibilitiesSupervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignmentsProvides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriateEnsures the completion and proper communication/escalation of guest requests and other concerns to the appropriate departmentUnderstands and participates in scheduling of staff, execution of labor management and forecastingConducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack MembersMonitors performance of attendants, providing real time feedback and coachingEnsures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standardsParticipates in recruitment and selection of talent for retail and attractionsPartners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPSParticipates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairsAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsAdherence to all standard operating procedures related to the roleBasic Qualifications & SkillsHigh School diploma or equivalent experienceMinimum of 1 year previous experience in RetailExperience with Microsoft Office and general software systems; proficiency in Excel, Word and OutlookDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsAssociate's degree or higher in hospitality or related fieldExperience in a previous retail or hospitality leadership rolePrevious hotel experience, preferably in a large family resort or hotelPhysical RequirementsAbility to lift 30lbsAbility to stand/sit and walk for long periods of timeAbility to bend, stretch and twistEstimated Salary Range:- $20.50 per hour annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date:Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.