Retail & Attractions Manager

Great Wolf Lodge; Grapevine (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Annual bonuses

Paid Time Off policy

Job summary

Great Wolf Lodge is seeking a Retail Manager responsible for strategic planning and the development of the retail department. This role includes overseeing merchandising, operations of attractions, and managing staff to achieve operational objectives.

Qualified candidates should have at least a high school degree and 3 years of retail experience. The position offers an annual base salary of $60,000 along with potential bonuses and other perks.

Qualifications

• High school degree or equivalent required.
• Minimum of 1 year experience supervising/managing large retail department.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Oversees all merchandising functions including store display and inventory.
• Manages staff including employee-training programs and scheduling.
• Responsible for department payroll, tracking employee hours.

Skills

Experience in Retail Management

Conflict resolution

Teamwork

Microsoft Office proficiency

Education

High school degree or equivalent

Four year college degree or equivalent experience

Job description

Pay: $60000 - $60000

At Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail & attractions profitability.

Essential Duties & Responsibilities

• Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
• Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
• Develops and manages labor, COS, and expense budgets
• Manages staff including employee-training programs, scheduling and employee relations
• Oversees sales functions including POS system, cash handling, budgets and daily reporting
• Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
• Responsible for department payroll, tracking employee hours and making time-clock changes
• Assists the Retail & Attractions Director in everyday operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venues
• Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
• Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations—Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Orders and maintains supply levels
• Adherence to all standard operating procedures related to the role

Basic Qualifications & Skills

• High school degree or equivalent
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 1 year experience supervising/managing large retail department
• Minimum of 3 years retail experience
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Four year college degree or equivalent experience in Retail Management
• Previous retail experience in a resort/hotel environment
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests.
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork.

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 30 lbs.
• Able to bend, stretch, and twist

Estimated Salary Range

$60000 - $60000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities