Retail Athlete — Customer Experience Pro

Nike Inc; Tempe (AZ); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Discounts up to 50% for self andfamily

Tuition assistance

Accrued PTO and holidays

Health insurance (Medical, Dental, VIs

Parental & family leaves

401(k) plan

Commuter benefits

Mental health benefits

Employee assistance program

Job summary

Nike, Inc. in Tempe, AZ is hiring a Nike Retail Associate (Athlete) to help customers find gear that inspires performance. You will build brand trust in a fast-paced Nike store and embody the Just Do It mindset for every guest.

This role offers flexible retail hours with shifts across early morning to late evening. Full-time 32–40 hours/week, part-time 14–29 hours/week, and seasonal up to 40 hours; starting pay is $16.50/hour with benefits and growth opportunities.

Qualifications

• Flexible with retail hours including early mornings, evenings, weekends.
• Able to stand for long periods and perform physical tasks.
• Must be at least 18.

Responsibilities

• Lead with service and guide customers to gear that elevates performance.
• Drive daily momentum, know product details, hit goals with purpose.
• Build connections with customers and teammates, energetic and supportive.
• Maintain integrity and reliability in every interaction.

Skills

Service excellence

Customer guidance

Product knowledge

Team collaboration

Job description

Lace Up as a Nike Retail Associate / Athlete

As a Nike Retail Associate - known as Athletes - you bring the “Just Do It” mindset to life. You serve like a pro to help our consumers discover the product that inspires them - from living rooms to locker rooms - to move, dream, and dare. You’re in the store building brand trust and loyalty, but you don’t do it alone.

We play in a fast-paced, high traffic environment, across store zones and consumer needs, but there’s no ego. We’re one team, showing up with optimism and hunger for the collective win. The goal is to serve our consumer and provide them with the ultimate Nike store experience. Are you up for it?

The starting hourly rate for this position isㅤ$16.50

Committing to your hours of availability and maintaining flexibility within those hours is a core component of retail employment. Standard shifts are generally scheduled between 5:00 AM and 11:00 PM of the store's timezone. Overnight positions may work shifts between 9:00 PM and 7:00 AM of the store's timezone. Specific schedules will vary by location, season, and business demands. Shifts are scheduled based on store needs and your employment type.

Depending on store needs, managers will make every effort to schedule shifts within your provided availability, business needs may occasionally require you to work outside of those hours. Additionally, from time to time, business needs may require you to provide additional or different availability.

Retail Expected Hours
• Full Time: 32–40 hours/week
• Part Time: 14–29 hours/week
• Seasonal: Up to 40 hours/week based on business need
• Part Time Under: 5–15 hours/week

Be Rewarded for a Job Well Done
• Discounts up to 50% off for you and eligible family members, from Nike, Converse, and Jordan
• Tuition Assistance of up to $5,250 per calendar year (Eligibility Varies)
• Accrued Paid Time Off and Holiday Pay(Eligibility Varies)
• Medical, Dental and Vision Insurance(Eligibility Varies)
• Parental & Family Leaves; Short and Long-Term Disability (Eligibility Varies)
• Healthcare Flexible Spending Accounts & Dependent Care Flexible Spending Accounts (Eligibility Varies)
• 401(k) Plan (Eligibility Varies)
• Financial Coaching and Education Benefits (Eligibility Varies)
• Commuter Benefits
• Mental and Emotional Health Benefits
• Child Development Support and Caregiving Benefits (Eligibility Varies)
• Employee Assistance Program

Information about benefits can be found here.

Who We’re Looking For
• You lead with service. You understand and obsess the consumer’s needs, then guide them to the gear that elevates their performance.
• You fuel the day’s momentum. You know the product, honor the details, and keep the store sharp. You hit your goals and move with purpose.
• You build connection. You show up for the consumer and your teammates. You bring the energy of sport, share your knowledge, and create a space where everyone feels seen and supported.
• You bring integrity to every moment. You meet our elevated standards, communicate honestly, and model reliability in every interaction.

Qualifications
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
• Physical requirements may include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Must be at least 18
• Relocation support and work authorization assistance are not available for this role.

An online assessment is part of the application process for this role. During the assessment, you’ll be asked questions that give you the chance to demonstrate your personality and behavioral preferences by choosing between statements. The questions are directed at personality characteristics that relate to successful performance in the Retail Athlete/Associate role at NIKE. NIKE uses the scores from this assessment as part of determining who to advance in the hiring process. If you would like to request an accommodation related to the assessment, please contact [e-mail].

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.