Retail Associate - Riding Warehouse - Alpharetta, GA

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts

On-site fitness facility

Career growth opportunities

Employee appreciation events

Job summary

Sports Warehouse, Inc. is hiring for a full-time/part-time position in Alpharetta, GA. This on-site role focuses on delivering exceptional customer service, managing daily store operations, and maintaining an organized, welcoming shopping environment.

You’ll greet customers, answer questions, process purchases, and support stock and merchandising efforts. This position requires reliability, teamwork, and the ability to adapt to a fast-paced retail setting in a community-focused sports store.

Qualifications

• Ability to understand and calmly address customer needs and complaints.
• Proficient in Microsoft Office Suite and able to learn new software quickly.
• Strong communication, active listening, punctuality, and organizational skills.

Responsibilities

• Greet customers and provide warm hospitality during their visit.
• Assist customers with product questions and purchases, including curbside pickup.
• Maintain knowledge of store policies, products, and services; deliver outstanding service.
• Keep store inventory, merchandising, and cleanliness; assist fellow team members during peak times.
• Collaborate with other departments and participate in training to improve store operations.

Skills

Customer service

Communication

Active listening

Organizational skills

Problem solving

Teamwork

Time management

Work ethic

Tools

Microsoft Office

POS systems

Tablet usage

Job description

Description

Employment Type:

Full-Time and Part-Time

Hiring Range:

$17–$18 per hour

Schedule:

Monday–Friday, Saturday shift required

Hours:

Full-time (40 hours/week) or part-time (minimum 20 hours/week, maximum 28 hours/week)

Location:

Alpharetta, GA; On-site (No remote or hybrid option)

About Us

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

The Sports Warehouse Family of Brands

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

Benefits & Perks

Health & Wellness

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

Time Off

• Paid vacation*
• Paid sick time

Financial Benefits

• 401(k) retirement plan
• Profit-sharing program

Workplace Perks

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations
• Available to eligible full-time employees.

At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for one another. Whether your strengths are in customer service, warehouse operations, technology, marketing, merchandising, or another area of the business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement.

We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you.

Purpose of Position

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

Duties And Responsibilities

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Requirements

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus and attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
• Other duties deemed necessary to support daily operations of Sports Warehouse.

Supervisory Responsibility

This position has no direct supervisory duties.

Work Environment

This role functions within a typical retail environment that requires frequent face-to-face interactions with customers and staff. This requires routinely utilizing tablets, computers, cash registers/credit card machines and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands

• Ability to communicate effectively with customers, employees, and external contacts in person, by phone, video, and electronic communication methods to exchange information.
• Primarily stand for extended periods in addition to moving throughout the building to perform essential job duties. This position may require remaining in a stationary standing position for extended periods of time for racquet stringing duties as needed.
• Regularly use hands, wrists, fingers, and arms to operate computers, tablets, phones and other technology or equipment necessary to complete assigned duties accurately and efficiently.
• Ability to conduct repetitive motion activities such as racquet stringing or racquet service-related tasks as assigned.
• The ability to observe details at close range (within a few feet of the observer).
• Regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items up to 25 pounds, with heavier lifting infrequent and assisted when appropriate.
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
• Work in a retail environment that may include moderate noise levels and proximity to others.
• Ability to work a scheduled shift and maintain regular attendance in accordance with company policies.
• Ability to adapt to changing job duties and business needs.