Retail Associate (Part-Time) - 6th Ave

TESO LIFE; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

401(k) matching

Job summary

TESO Group in New York is seeking a part-time Store Staff member to handle merchandising, replenishment and product organization, pricing labels, area cleanliness, and customer service. You will also assist with receiving, stockroom organization, and display-material management in your assigned area.

Under the direction of the Store Manager, you will ensure shelves are neat, prices are correct, and customer inquiries are handled promptly, reporting any issues or anomalies to the supervisor.

Qualifications

• Experience in retail or service industries preferred; training provided.
• Familiar with product merchandising, replenishment, and price labels.
• Knowledge of cleanliness, receiving and basic work records.

Responsibilities

• Greet customers and provide friendly service.
• Assist customers with product location and basic introductions.
• Report issues, returns, or complaints promptly.
• Maintain shelves, pricing labels, and display organization.
• Replenish products and keep aisles clear.
• Manage testers and samples and display materials.
• Assist with receiving, stockroom organization, and inventory counts.
• Report safety or equipment issues to the Store Manager.

Education

High school diploma or equivalent

Job description

About TESO Group

Founded in 2017 and headquartered in New York, TESO Group is a rapidly growing Asian lifestyle retail group in the United States. Its portfolio includes TESO Life, its flagship general merchandise retail brand; TESO X, a collectible toy retail concept; TESO Mini, an Asian convenience store concept; and proprietary brands including MONKIMON and O’HOMNI.

Position Overview

Store Staff are frontline store employees primarily responsible for merchandising, replenishment and product organization, price labels, area cleanliness, customer service, receiving support, stockroom organization, Tester / sample / display-material management, work records, and issue reporting within their assigned area.

Under the direction of the Assistant Store Manager, and Store Manager, Store Staff complete daily tasks according to Company standards to ensure merchandise is neatly displayed, pricing is accurate, replenishment is timely, the area is clean, service is friendly, and issues are promptly reported.

Job Responsibilities

• Maintain a neat and professional appearance; wear the required uniform, name badge, and work tools.
• Remain focused on job responsibilities during working hours. Do not use a mobile phone on the sales floor, gather for non-work conversations, leave the assigned post without authorization, or otherwise negatively affect the customer experience.
• Clock in/out, complete shift handoffs, and complete the Daily Work Process Form as required.
• Customer Service & Basic Assistance
• Proactively greet customers with a smile and provide friendly service.
• When customers ask about products, guide them to the appropriate shelf and provide a basic introduction. If an item is unavailable, explain politely and notify the Team Lead.
• Promptly escalse complaints, returns/exchanges, negative feedback, or issues that cannot be resolved.
• Complete product shelving, front-facing, categorized merchandising, display organization, and shelf maintenance within the assigned area.
• Replenish and organize products as required, keeping shelves full and orderly, price labels correctly matched, and aisles clear.
• Return unwanted customer merchandise to the appropriate category/location or transfer it to the responsible area; do not leave merchandise piled or unattended.
• Check for near-expiration, expired, damaged, swollen, spoiled, improperly packaged, or otherwise unsellable products.
• Maintain price labels, promotional labels, and POP materials; promptly report pricing discrepancies or label errors.
• Assist with shrink records, receiving exception records, and corrective-action feedback.
• Area Cleanliness & Receiving Support
• Maintain basic cleanliness of floors, shelves, price strips, shelf guards, promotional displays, display areas, and equipment within the assigned area.
• Assist with receiving, moving, sorting, shelving, stockroom organization, locating products, inventory counts, and returning materials to their proper locations.
• Promptly report equipment, stockroom, merchandise, or safety exceptions to the Store Manager.
• Tester / Sample / Material Management
• Maintain Testers, samples, trial-size products, display props, promotional gifts, and related materials as required.
• Promptly report missing, damaged, contaminated, expired, poorly labeled, or improperly displayed items.
• Do not remove, give away, sell, open, exchange, or improperly dispose of Company property without authorization.

Qualifications

• Education : High school diploma / vocational secondary school or above.
• Professional Experience : Experience in retail, supermarkets, convenience stores, beauty, collectible/toy retail, lifestyle retail, or service industries is preferred; candidates without experience may be trained.
• Knowledge & Skills : Familiar with or willing to learn product merchandising, replenishment and recovery, price labels, expiration management, customer service, cleanliness, receiving organization, and basic work records.
• Core Competencies : Strong execution and sense of responsibility, good service and attention to detail, and effective communication and teamwork skills.

Compensation

• $18 per hour
• 401(k) & 401(k) matching - subject to the eligibility requirements

Job Type: Part-Time

Location : 988 6th Ave, New York, NY 10018