Retail Associate - Part Time

Story Companies; Arizona; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

Dental Insurance

Vision Insurance

401k

Disability Insurance

EAP

Employee referral program

Job summary

Story Cannabis in Phoenix, AZ, is seeking a Retail Associate to welcome guests, guide product selections, and deliver an exceptional shopping experience. You will bring brand energy to life through genuine interactions, strong product knowledge, and a passion for helping customers find what fits their needs.

This role blends customer service, education, and operational accuracy—handling cash, entering data, stocking shelves, and supporting nightly inventory.

Qualifications

• Minimum high school diploma or GED.
• Previous customer service experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States — all documentation required.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Greet customers with compassion and professionalism.
• Enter customer info into databases to verify eligibility for purchase.
• Complete sales and duties per company SOP.
• Provide exceptional service through elevated standards and product knowledge.
• Handle cash and POS transactions accurately while balancing the cash drawer.
• Work with a diverse group of employees and customers.
• Operate the POS system and cash drawer.
• Stock, clean, and organize the store.
• Conduct nightly inventory counts.
• Collaborate with team to meet compliance goals and timelines.
• Participate in special projects and assignments from management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Time management

Education

High School Diploma or GED

Tools

POS System

Job description

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

As a Retail Associate, you’ll be the face of our store — welcoming customers, guiding them through product selections, and ensuring an exceptional shopping experience. You’ll bring our brand to life through genuine interactions, deep product knowledge, and a passion for helping people discover what fits their needs. This role blends customer service, education, and operational precision to create a seamless and enjoyable experience for every guest who walks through our doors.

Responsibilities:

• Greet customers when entering the retail store with compassion and professionalism.
• Accurately and compliantly enter customer information into our database systems to verify eligibility for purchase.
• Completes all sales and job duties per company SOP.
• Provide exceptional customer service through elevated customer service standards, behaviors, and product knowledge.
• Quickly and precisely handle cash and debit transactions while always maintaining a balanced cash drawer.
• Work with a diverse group of personalities - employees and customers.
• Possess excellent skills in mathematics.
• Be extremely organized, efficient, and a good manager of time & resources.
• Operate cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize retail store.
• Conduct nightly inventory counts of all retail store products.
• Work cohesively as part of a team to ensure sales, customer satisfaction, and designated timelines meet compliance goals.
• Work on special projects and assignments designated by management.
• Other duties as assigned.

Qualifications & Requirements:

• Minimum High School Diploma or G.E.D equivalent required.
• Previous customer services experience preferred.
• Marijuana knowledge a bonus.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Must have a valid State-Issued ID or U.S. Passport
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Physical Requirements:

• Must have the ability to push, pull, or lift a minimum of 50 pounds.
• Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.
• Paid time off (PTO) including 8 paid holidays per year*
• Medical, Dental, and Vision Insurance*
• 401k retirement savings plan*
• Company paid Short-Term & Long-Term disability*
• Employee Assistance Program (EAP)
• Employee referral program

*For full-time positions only

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.