Retail Associate Manager, Bilingual , Spanish

T-Mobile; East Stroudsburg (Monroe County); On-site; USD 42,000 - 101,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Leader to develop and guide the store team in delivering exceptional customer-focused service and driving sales performance.

You will manage training, customer interactions, and daily store operations to meet defined targets, while maintaining product knowledge and leadership practices. The role emphasizes coaching, change agility, and effective communication to enhance customer experience and store results.

Qualifications

• Experience in leading and coaching sales and service teams.
• Ability to drive customer satisfaction and store performance.
• Strong communication and leadership capabilities required.

Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service success metrics
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
• Maintain store environment quality and compliance with visual merchandising and operational standards
• Monitor and control store expenses, including discounting and credits, to support financial performance
• Communicate corporate and store updates to ensure team awareness and system knowledge
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Job Overview job Overview
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.

Job Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service success metrics
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
• Maintain store environment quality and compliance with visual merchandising and operational standards
• Monitor and control store expenses, including discounting and credits, to support financial performance
• Communicate corporate and store updates to ensure team awareness and system knowledge
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $55,900 - $100,900, inclusive of target incentivesBase Pay Range: $41,925 - $75,675The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidate’s actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location, .

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.