Retail Associate Manager

T-Mobile; Tulsa (OK); Presencial; USD 43 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Resumo da oferta

T-Mobile is seeking a Retail Associate Manager in Tulsa. You will partner with the Store Manager to develop the store team, coach Mobile Experts, and deliver the customer experience that drives loyalty.

You’ll stay current on products, promotions and store standards while leading by example and ensuring financial results through solid team leadership. This full-time role offers competitive base pay plus incentives, comprehensive benefits, and opportunities for growth within the Un-carrier

Qualificações

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.
• Strong communication and leadership abilities.

Responsabilidades

• Infuse Mobile Experts with passion for Lovin Our Customers and orient them to store standards.
• Lead by example, stay up to date on products, services, and leadership best practices.
• Maintain store environment, ensure plan-o-gram compliance, and manage displays.

Conhecimentos

Communication

Leadership

Store Operations

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

Job Responsibilities

• Customer: Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem. Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations. Effectively manage customer wait time. Keep current on products, services and promotions.
• Owner: Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Education and Work Experience

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment preferred Preferred

Knowledge, Skills and Abilities

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentivesBase Pay Range: $43,200 - $75,675The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidate’s actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range. To find the pay range for this rolebased on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• medical, dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.