Retail Associate Manager

T-Mobile USA; Somerville (MA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental and Family Leave

Job summary

T-Mobile USA is seeking a Store Team Lead in Somerville, MA to guide a retail team in delivering customer-focused service and sales results. You will coach, train, and manage daily operations to meet customer needs and drive store performance through effective leadership.

You will oversee product knowledge, store standards, and procedures, while maintaining schedules and coordinating with leadership. Eligible employees access extensive benefits and incentives within a dynamic, growth-focused

Qualifications

• Requires High School Diploma or GED.
• 1 year of customer service and/or sales experience in retail (preferred).
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

Job Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

High School Diploma/GED (Required)

1 year customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives

Base Pay Range

Base Pay Range: $43,200 - $75,675

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ379664¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal