Retail Associate Manager

Pho Prime, LLC; Ferndale (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Benefits package

Growth opportunities

Job summary

Wireless Vision in Ferndale, MI seeks a Retail Associate Manager to lead a store team and drive sales through exceptional customer service. You will represent the T-Mobile brand, coach staff, manage store operations, and work toward monthly performance goals.

This development role prepares you to become a Retail Store Manager. You will collaborate with the RSM, recruit and train top talent, ensure merchandising standards, handle inventory and cash, and participate in local store marketing

Qualifications

• High School Diploma or GED required.
• 1-2 years of management experience in retail or another customer-focused environment.
• Willingness and ability to relocate to any store within their assigned market.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods (up to 9 hours) and lift up to 25 pounds.

Responsibilities

• Retail RAM is the primary contact for the store in the absence of the RSM.
• Partner with the RSM to recruit and coach top talent.
• Coach and inspire the sales team to meet monthly goals.
• Lead store meetings for launches and company updates.
• Collaborate on local store marketing initiatives to generate new business.
• Ensure store merchandising, audits, and compliance with policies.
• Oversee inventory and cash operations and other key metrics.

Skills

Retail management

Customer service

Sales leadership

Team coaching

Communication

Store operations

Education

High School Diploma or GED

Job description

Address 750 West Nine Mile Road, Ferndale, MI, 48220, US

Schedule Full time

Job Type Permanent

Description

Title: Retail Associate Manager

Location: Ferndale, MI

Compensation:

T-Mobile Premium Retailer – Wireless Vision

Do you excel at driving sales results, team motivation, and impacting customer experience? Are you passionate about the latest technology trends? Then a Retail Associate Manager (RAM) role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand while providing exceptional customer service and driving profitability. You will also inspire team members, manage store operations, and strive to meet individual and store performance goals. The RAM is a development role that is intended for those who aspire to become a Retail Store Manager (RSM)

Your Talents:

• Primary point of contact for retail store in the absence of the RSM, including sales, operations and people processes.
• Partner with the RSM to help recruit top talent, and coach and develop existing team members to build a high performing team.
• Coach and inspire with integrity to guide sales team on best practices to attain monthly goals.
• Active participation in the planning and execution of store meetings to prepare for launches and keep team members current on company changes.
• Work with RSM to execute on the local store marketing initiatives to solicit new business.
• Manage back-end processes and execution of customer facing initiatives to ensure store is always in T-Mobile and internal company audit compliance.
• Ensure the maintenance of the store appearance and merchandising standards, including assisting with the planning of complete store merchandising planogram resets.
• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
• Responsible for daily and monthly inventory and cash management, as well as managing other key operational metrics.
• May require additional tasks, duties or projects as assigned.

Your Experience:

• High School Diploma or GED required.
• Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
• 1-2 years of management experience in retail or another environment with a strong customer focus.
• Willingness and ability to relocate to any store within in their assigned market.
• Excellent written and verbal communication skills required.
• Strong organizational and problem-solving skills required.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift 25 pounds.

What We’ll Offer:

• Competitive paid time-off program
• Medical, dental and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer, a Drug Free Workplace and engages in preventative practices suggested by CDC guidelines as it relates to COVID-19.