Retail Associate Manager

T-Mobile US Inc.; Arlington (VA); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental & family leave

Tuition assistance

Discounts on mobile service & home net

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate Manager to work with the Store Manager to develop the store team and deliver exceptional customer experiences. You will guide Mobile Experts, uphold T-Mobile standards, and drive performance through coaching and training.

The role emphasizes leadership, product knowledge, and the ability to keep the store aligned with visual and process standards while meeting monthly success metrics. Competitive benefits accompany a strong customer-first culture.

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment preferred.

Responsibilities

• Infuse Mobile Experts with a passion for serving customers and orient them to a standard of Loving Our Customers.
• Ensure customer needs are met and that interactions build customer confidence through a simple, comfortable experience.
• Complete observations of Mobile Experts interactions with customers for training and coaching conversations.
• Effectively manage customer wait time and stay current on products, services and promotions.
• Lead by example, stay up to date on products, services, training and leadership best practices.
• Maintain store environment quality, adhere to national plan-o-gram standards and ensure displays are current.
• Ensure team knowledge of store systems and corporate communications; drive financial results and control expenses.
• Manage discounts and credits.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.

Job Responsibilities : Customer:

• Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time. Keep current on products, services and promotions.

Owner:

• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Education and Work Experience :

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment preferred

Knowledge, Skills and Abilities :

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

Licenses and Certifications :

• At least 18 years of age
• Legally authorized to work in the United States

Travel :

Travel Required (Yes/No): No

DOT Regulated :

DOT Regulated Position (Yes/No): No

Safety Sensitive Position :

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range:

$57,600 - $100,900, inclusive of target incentives

Base Pay Range:

$43,200 - $75,675

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ379307¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportuni