Retail Associate Customer Service - Stratford Hills

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a store associate to provide exceptional customer service, maintain a clean and organized sales floor, and assist with merchandising and stocking. The role requires a friendly, energetic approach and the ability to engage with shoppers in a fast-paced retail environment.

Responsibilities include greeting customers, processing transactions accurately, rotating stock, and contributing to a positive store atmosphere.

Qualifications

• Demonstrates a positive attitude and courteous interaction with customers.
• Accurately processes transactions within cash handling guidelines.
• Maintains store appearance and assists with visual presentation and stocking.

Responsibilities

• Greets customers promptly and provides assistance as needed.
• Keeps the sales floor clean, organized, and visually appealing.
• Rotates stock and participates in placing fresh product on the floor.
• Assists with closing and opening tasks as required.

Skills

Customer service

Cash handling

Merchandising

Education

High School Diploma

Tools

POS system

Job description

Position Summary Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales floor, and assisting with visual presentation. Essential Duties (Other duties within the scope of this position may be assigned.)

• Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter.
• Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store.
• Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed.
• Processes customer transactions quickly and accurately within the cash handling guidelines.
• Participates in putting fresh product out on the sales floor.
• Participates in rotating stock.
• Understands the stores Round Up goal and meets the individual goal assigned by the store manager.
• Maintains the sales floor in a clean, neat and orderly fashion.
• Maintains wrap desks free of clutter.
• Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock.
• If unable to address store cleanliness issues, brings the situation to the attention of management. Supervisory Responsibilities The associate in this position does not have any supervisory responsibilities. Education/Experience/Certificates/Security Clearance High School Diploma or GED preferred. Will consider a combination of education and work experience. No previous experience required. No professional certifications are required for this position. The associate is not required to drive as part of their job duties. The associate in this position will be required to successfully pass a criminal background check. Competencies Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge Safety Statement Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies. Information Privacy and Security This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI. Physical Demands/Work Environment/Work Conditions The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds. The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.). The associate must be available to work evenings and/or weekends as business needs dictate. Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail]. All information you provide will be keptconfidential and will be used only to the extent required to provide reasonable accommodation.