Retail Associate — Customer Service & Donations Champion

Goodwill of Southern California; San Bernardino (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Discount at Goodwill SoCal locations

Goodwill Perks: Discounts on dining, 1

Employee Assistance Program

Job summary

Goodwill Southern California is hiring Retail Associates to support our mission of Transforming Lives Through the Power of Work. You will create a welcoming shopping and donation experience, operate cash registers, and help keep stores organized and efficient.

Ideal candidates have basic English, some retail or customer service experience, and comfort with POS systems. Join a team dedicated to community impact and an inclusive workplace.

Qualifications

• Ability to read, speak, and write basic English.
• Some retail, sales, or customer service experience preferred.
• Comfortable using point-of-sale and basic computer systems.
• Dependable, punctual, and motivated to support a team environment.
• Strong commitment to Goodwill's mission and RISE values (Respect, Integrity, Service, Excellence).

Responsibilities

• Provide excellent service to every customer and donor with professionalism and positivity.
• Operate cash registers, process transactions accurately, and handle donations with care.
• Sort, price, and merchandise donated goods to meet company standards.
• Maintain clean, safe, and organized work areas.
• Contribute to sales and production goals by supporting daily store operations.
• Work flexible shifts, including evenings, weekends, and holidays as needed.

Skills

Customer service

Communication

POS cash handling

Tools

POS software

Basic computer skills

Job description

Goodwill Southern California is hiring Retail Associates to support our mission of Transforming Lives Through the Power of Work. You will create a welcoming shopping and donation experience, operate cash registers, and help keep stores organized and efficient.

Ideal candidates have basic English, some retail or customer service experience, and comfort with POS systems. Join a team dedicated to community impact and an inclusive workplace.