Retail Associate - Customer Service

Goodwill Industries of the Chesapeake, Inc; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of the Chesapeake, Inc is hiring a Retail Associate to support store operations in Fells Point, Baltimore, MD. You will assist customers and donors, process donations, price and tag merchandise, and keep the sales floor tidy. Position is full-time with weekend availability and flexible shifts.

The role emphasizes teamwork, reliability, and a readiness to engage in community-focused activities. Forklift training may be provided if required.

Qualifications

• Experience in customer service, retail, or material handling.
• Strong communication and teamwork skills.
• Ability to follow instructions and work with interruptions.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Retail

Merchandise processing

Cash handling / POS

Teamwork

Communication

Dependability

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Associate - Customer Service

Fellspoint Regular Full Time Service Workers Fells Point, Baltimore, MD, US

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community.

What You’ll Do

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Schedule & Availability

• Full Time hours
• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent preferred
• Customer service, retail, or material handling experience preferred
• Ability to follow instructions and work with frequent interruptions
• Strong communication and teamwork skills
• Dependable, adaptable, and service-oriented
• Some locations may require forklift operation (certification provided if needed within 30 days of hire)
• Must be able to read clothing tags and labels in English

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community.