Retail Associate

Merlin-Entertainments; Town of Goshen (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

LEGOLAND New York Resort is seeking Retail Associates to deliver exceptional guest service and support daily park retail operations. You will greet guests, help them find merchandise, and handle transactions with accuracy in a fast-paced, high-energy environment.

Join a lively team that values teamwork, customer focus, and a friendly attitude. This seasonal, part-time role requires weekend/evening availability and physical stamina for long periods of standing and light lifting.

Qualifications

• Minimum age: 18 years old.
• Availability: Weekends, holidays, and evenings.
• Previous retail, sales, or customer service experience preferred but not required.
• Strong verbal communication skills and a guest-focused mindset.
• Friendly, approachable, and proactive team player.
• Ability to stand for long periods, lift up to 25 lbs., and perform repetitive tasks.
• Comfortable working both indoors and outdoors in varying weather conditions.

Responsibilities

• Greet guests with a friendly, welcoming attitude.
• Assist guests in finding and selecting merchandise.
• Provide accurate product information, including pricing, promotions, and availability.
• Address guest questions, concerns, and issues promptly and professionally.
• Operate POS systems and process cash, credit, and other payments accurately.
• Complete sales transactions efficiently.
• Handle returns, exchanges, and refunds according to park policies.
• Maintain a clean, organized, and visually appealing retail environment.
• Replenish shelves, displays, and fixtures throughout the day.
• Ensure product tagging, pricing, and digital labels are accurate.
• Monitor inventory levels and communicate restocking needs to leadership.

Skills

Verbal communication

Guest-focused

Team player

Friendly demeanor

Proactive

Job description

What you'll bring to the team

At LEGOLAND New York Resort, you’ll Earn AWESOME Benefits, Build AWESOME Memories and Make an AWESOME Difference. With our Theme Park, Hotels, Miniland and more, the opportunities here are endless!

About the Role

At LEGOLAND® New York Resort, we’re all about creating unforgettable experiences for our guests and for our teams. As one of our new Retail Associates, you’ll play a vital guest-facing role, dynamic and fast paced.

Position Overview

As a Retail Associate you play a vital role in creating memorable guest experiences by delivering exceptional customer service and supporting daily retail operations throughout the park. From assisting guests with purchases to maintaining eye-catching merchandise displays, this role is perfect for energetic, guest-focused individuals who thrive in a fast-paced, fun environment. Throughout the day, you’ll engage with guests, support teammates, maintain store standards, and help create a fun, welcoming atmosphere that reflects the LEGOLAND brand. This is ahigh-energy, collaborative team environment with a strong emphasis on teamwork. Shifts begin with a team meeting to review daily goals, promotions, and assignments. This is a seasonal, part-time role.

Guest Experience & Customer Service

• Greet guests with a friendly, welcoming attitude
• Assist guests in finding and selecting merchandise
• Provide accurate product information, including pricing, promotions, and availability
• Address guest questions, concerns, and issues promptly and professionally

Sales & Transactions

• Operate POS systems and process cash, credit, and other payments accurately
• Complete sales transactions efficiently
• Handle returns, exchanges, and refunds according to park policies

Store Operations & Maintenance

• Maintain a clean, organized, and visually appealing retail environment
• Replenish shelves, displays, and fixtures throughout the day
• Ensure product tagging, pricing, and digital labels are accurate
• Monitor inventory levels and communicate restocking needs to leadership

Qualifications & Experience

• Minimum age: 18 years old
• Availability: Weekends, holidays, and evenings
• Previous retail, sales, or customer service experience preferred but not required
• Strong verbal communication skills and a guest-focused mindset
• Friendly, approachable, and proactive team player
• Ability to stand for long periods, lift up to 25 lbs., and perform repetitive tasks
• Comfortable working both indoors and outdoors in varying weather conditions

Benefits

Pay Range

USD $16.25/Hr.