Retail Associate

FashionUnited; San Diego (CA); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Employee assistance program (EAP)

Commuter benefits

Wellness benefits

Employee discounts

Job summary

Columbia Sportswear Company is seeking a Retail Associate to serve as a brand ambassador and deliver exceptional in-store experiences through positive customer interactions. You will use problem-solving and sales skills to answer questions and recommend products while upholding company values.

Responsibilities include customer service, merchandising, cashier duties, and helping manage product flow to support store profitability. Flexible retail scheduling is common.

Qualifications

• No specific education required; HS diploma or GED preferred.
• 2 years of experience or less in a similar role.
• Familiarity with inventory and POS systems.
• Candidates must be 16 years of age or older.

Responsibilities

• Provide exceptional customer service, answer questions, demonstrate merchandise, and suggest options.
• Maintain visual merchandising, cleanliness, and safety; retrieve merchandise.
• Handle cash register transactions including sales, returns and loyalty program.
• Support store profitability by managing product flow and inventory accurately.

Skills

Customer service

Sales skills

Communication

Problem solving

Education

High School Diploma or GED preferred

Tools

POS systems

Inventory software

Job description

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team in supporting Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. Within this role, you will employ your natural problem-solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportwear Companies’ values to enhance customer service and teamwork.

HOWYOU’LLMAKE A DIFFERENCE

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers, etc.).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

YOUHAVE

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in a position or specialization.
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools.
• 16 years of age or older

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.

Hiring Range: $18.00 - $19.00*Pay decisions are determined by multiple factors, including what the market is paying, a candidate’s capabilities and skills, years of experience ,and internal equity

• Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match.
• Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
• There are commuter benefits such as transit and parking reimbursement programs.
• We have wellness benefits and employee discounts available.