Retail Associate

Hotel St Michael; Prescott (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Vacation and Sick Pay

Paid Holidays

Discount programs

Career growth support

Job summary

Hotel St Michael in Prescott, AZ is seeking a Retail Associate to welcome guests, assist with product selection, and process transactions at the on-site store. You will keep the shop organized, ensure accurate pricing, and help create an inviting guest experience.

Ideal candidates have prior retail experience in hospitality or fast-paced environments, strong customer service, and excellent communication. A high school diploma or GED is required; college degree is a plus.

Qualifications

• Prior retail experience in hospitality or fast-paced environments.
• Excellent customer service and communication skills.
• Ability to upsell and meet sales targets.
• Basic math and cash handling skills.

Responsibilities

• Greet customers and assist with finding products.
• Process transactions and operate cash registers.
• Handle cash and card payments accurately.
• Answer inquiries about products, services and store policies.
• Keep sales floors clean and merchandise priced and displayed.
• Restock shelves and assist with inventory.
• Handle returns and complaints professionally.
• Upsell or suggest additional products to meet sales goals.
• Work with sales team to achieve targets.

Skills

Customer service

Communication

Sales

Education

High School diploma or GED

Tools

POS systems

Microsoft Office (Outlook)

Job description

Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a Retail Associate for the Hotel St Michael in Prescott, Arizona.

Primary mission:

Serve as the initial point of contact for hotel guests and retail customers, welcoming each individual with a courteous, professional demeanor and a friendly smile. Provide helpful information and assistance as needed, while ensuring the store remains well-organized, fully stocked, visually appealing, and inviting for all visitors.

SCOPE OF WORK + TEAM

• Reports to the Retail Manager and / or Supervisor

RESPONSIBILITIES

• Greeting customers as they enter the store and assisting them in finding products they need
• Processing transactions and operating cash registers, accepting payments and making change
• Accurately handle cash and credit card transactions
• Answering customer inquiries regarding products, services, and store policies
• Maintaining clean and organized sales floors, ensuring all merchandise is accurately priced and displayed
• Restocking shelves and displays with new or returned products
• Assisting with inventory management, including receiving and unpacking new stock
• Handling customer complaints and returns in a professional and courteous manner
• Upselling or suggesting additional products to customers to meet sales goals Work with sales team to achieve sales targets

Experience

• Prior Experience:
  • 1+ Previous Retail in hospitality or fast-paced environment preferred.

Qualifications

• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and POS systems is preferred.
• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Previous retail experience is preferred
  • Excellent customer service skills
  • Ability to communicate effectively
  • Basic mathematical skills
  • Attention to detail
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Physical Requirements:

Lifting/Pushing/Pulling/Carrying

Frequent, for lifting merchandise and inventory boxes, etc., for placing on shelves for storage and / or assisting with inventory and / or restocking shelves and / or displays in retail area. For vacuuming and / or sweeping and / or mopping the retail space and / or store as needed, emptying waste baskets, etc. weighing up to 25 lbs.

Bending/Kneeling

Frequent, for stocking shelves and / or assisting with inventory in store room, cleaning and dusting of furniture, and display cases and shelves, etc.

Mobility

Continuous, for moving throughout the retail space and / or store and particularly when assisting customers, organizing, restocking merchandise, maintaining the retail space clean and organized, including walking to / from storage; cleaning mirrors, windows, dusting, whipping furniture, floors, etc.

Standing

Frequent, while assisting customers with inquiries and processing transactions, organizing the department’s storerooms, replenishing shelves and or moving and arranging inventory in the storeroom and / or the retail space, etc.

Stationary

Frequent, while reviewing processing transactions and / or assisting with inventory control in the storeroom and / or the retail spaces, entering data in the computer and / or tally and inventory sheets, etc.

Climbing Stairs

Occasional, as needed to move around the hotel as needed based on storage and / or retail location and possible use of step stool for hard-to-reach areas.

Ladders

None

Driving

None

Work Environment

Inside: 100%

Outside: 0%

What We Can Offer You

• $17.00 per hour
• Health, vision, and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Discount programs for shopping, travel, tickets and more.
• Access to our Talent team to help you reach your career growth goals.

Source: Springboard Hospitality