Retail - Associate

SSA Consulting Group; Los Angeles (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Equal opportunity employer

Career growth opportunities

Job summary

SSA Consulting Group seeks a dependable Guest Service Associate in Los Angeles, CA. You will fulfill guest requests, stock items, and maintain a clean store environment while supporting the team. This role requires strong communication, teamwork, and the ability to handle cash and basic POS operations.

Responsibilities include promoting merchandising, collaborating with leadership, and upholding company policies. Flexible hours, weekends, and holidays may be required. Equal opportunity employer.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work in a fast-paced team and independently.
• Proficiency with basic POS systems and Excel.

Responsibilities

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership when stock is low; work with warehouse to pull and fill items.
• Relay relevant comments from customers to supervisor.
• Maintain a clean, safe and organized work environment.
• Merchandise products to maximize sales.
• Increase sales through promotions and suggestive selling.
• Support unit in being an example for Company & Client guidelines on Sustainability/Conservation.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Communication skills

Teamwork

Independent work

POS systems

Excel

Tools

POS systems

Job description

Who are we

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Responsibilities

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to supervisor.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, equipment as needed.
• Keep counter and floor in work or service area clean and free of debris.
• Maintain balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by promotional items or suggestive selling.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Demonstrated ability to understand and implement written and verbal instructions.
• Computer knowledge and skill level basic POS systems, and excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• None required.
• All education backgrounds eligible.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.