Retail Associate

Ross Stores, Inc.; Kirkland (WA); On-site; USD 24,796 - 25,485; Full time

Benefits offered by this job

Associate Discount

401(k)

Medical/Dental/Vision Health Insurance

Job summary

Ross Stores, Inc. is looking for a Retail Associate in Kirkland, WA, to ensure customers have a positive shopping experience while maintaining store safety and cleanliness. The role requires effective communication and basic math skills, with primary responsibilities including assisting customers, maintaining a tidy environment, and representing the company brand respectfully. Compensation ranges from $18.00 to $18.50 per hour, with various benefits offered to associates.

Qualifications

• Ability to communicate effectively with Customers and Associates.
• Must have respect and courtesy towards others.

Responsibilities

• Ensure a positive shopping experience for Customers.
• Maintain safety and cleanliness in the store.
• Assist Customers in a friendly and professional manner.

Skills

Customer service

Basic mathematical calculations

Job description

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.

Essential Functions

• Understand that safety is the number one priority and practice safe behaviors in everything.
• Maintain high level of awareness on the sales floor to create a safe and secure shopping environment for everyone, keep clutter free and clear egress to emergency exits, immediately correct or report any unsafe conditions or practices to Store Leadership.
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times. Recognize fellow Associates using Company recognition programs.
• Assist Customers in any way necessary - be register‑trained, assist Customers with merchandise, and answer Customer questions in a polite and knowledgeable manner; greet all Customers with eye contact, smiles and "hello" throughout the store and say "thank you" with every register transaction.
• Provide prompt and efficient responses to Customers at all times; respond to Customer Service calls immediately; handle all Customer issues in a courteous and helpful way, calling a member of Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas including the front‑end, sales floor and restrooms to maintain merchandise, customer and Team areas.
• Maintain a professional appearance and adhere to the Company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• As a representative of Ross Inc., demonstrate integrity and honesty in all interactions with Associates and Customers. Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform the role, maximize productivity by executing all Store best practices and minimizing steps and touches in the workflow.

Competencies

• Manage Work Processes
• Business Acumen
• Plans, Aligns; Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability; Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements / ADA

• Ability to use all Store equipment, including PDTs, registers and PC.
• Ability to spend 100% of working time standing, walking and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Compensation and Benefits

The base pay range for this role is $18.00 - $18.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401(k) (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full‑Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long‑Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days per year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.