Retail Associate

Columbia Sportswear; Calverton (NY); On-site; USD 24,796 - 35,707; Full time

Benefits offered by this job

401(k) plan with company match

Employee discounts

Wellness benefits

Employee Assistance Programs

Job summary

Columbia Sportswear is seeking a Retail Associate to deliver exceptional in-store experiences and assist customers with product recommendations. You will help with visual merchandising, inventory handling, and cash register transactions, contributing to a smooth shopping experience.

The role requires minimal formal education, 16+ age, and comfort with store systems. Flexible retail schedule may apply; comprehensive benefits and employee discounts are offered.

Qualifications

• Experience in customer service or retail preferred.
• Able to operate inventory and POS systems and related software.
• Must be 16 years of age or older.

Responsibilities

• Provide exceptional customer service and respond to consumer questions.
• Maintain store standards for visual merchandising, cleanliness, and safety.
• Perform cash register transactions accurately (sales, returns, exchanges, loyalty).
• Support store profitability through accurate product flow and stocking.

Skills

Customer service

POS systems

Retail sales

Education

High School Diploma or GED

Tools

Inventory management systems

Retail software tools

Job description

Overview

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while supporting Columbia Sportswear Company's mission of "Connecting Active People with Their Passions."

As a Retail Associate, you serve as a brand ambassador and ensure exceptional in-store experiences through positive customer interaction. You will employ problem-solving and sales abilities to answer customer questions and make product recommendations while supporting Columbia Sportswear Company’s values to enhance customer service and teamwork.

How You’ll Make a Difference

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers).
• Maintain store standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing, and processing incoming and outgoing product flow in the store accurately and efficiently.

You Have

• No specific education required (High School Diploma or GED preferred)
• 2 years of experience in a position or specialization (or less, as applicable)
• Skill operating Inventory and Point of Sales (POS) systems, and various other retail software tools
• 16 years of age or older

Job Conditions

• Frequently in an active environment that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position\'s scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

Pay Range: $18.00 - $25.92. Expected Pay Range for Hire: $18.00 - $19.00. Newly hired employees typically are employed at the start rate for the specific store; however, previous experience will be considered. At Columbia Sportswear Company, we offer benefits including a 401(k) plan with company match, Employee Assistance Programs, wellness benefits, and employee discounts. If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.