Retail Associate

The Momentary; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Crystal Bridges Museum of American Art seeks a Retail Associate to join the on-site store team in Bentonville, AR. The role emphasizes guest engagement, product knowledge, styling, and cash wrap, with a fast-paced daily rhythm.

The ideal candidate brings strong customer service, basic POS experience, and an interest in art or fashion. Prior retail experience and teamwork are highly valued as you help maintain visual standards and stock levels.

Qualifications

• High school graduate or equivalent.
• Professional verbal communication skills.
• Minimum of 1 year related experience in a customer service field.
• Excellent writing and analytical skills.
• Previous experience in a retail environment.
• Familiar experience with POS systems.
• A love of and experience with art, fashion, or consumer brands.
• The ability to think creatively and be a thoughtful problem solver.

Responsibilities

• Deliver a positive, friendly experience by engaging the guest through conversation and service.
• Assist in merchandising and display projects to support store standards.
• Balance cash drawer at end of shift and follow cash handling procedures.
• Process new shipments and help keep receiving/back stock areas clean and organized.
• Support training and development of peers and participate in department meetings.

Skills

Customer service

Verbal communication

Retail experience

Analytical skills

Creative thinking

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Job description

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.Job Description:Position Title: Retail AssociateReports to: Retail Operations ManagerFLSA Classification: Non-ExemptLocation: Bentonville, Arkansas (On-site)Date Reviewed: 6/11/2026About Crystal Bridges & The Momentary:Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.Position Summary:The Retail Associate supports the store leadership team through the cultivation of a store environment that surprises and delights our guests/customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor – guest engagement, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping. They are a team player through supporting daily processes, maintaining product and visual standards, and adapting in the Crystal Bridges and Momentary daily pace.Principal Responsibilities:Deliver a positive, friendly experience by engaging the guest through conversation and service. Enhance the guest experience by focusing on customers and not on projects during prime hours.Contribute to the overall store culture by being positive, respectful, and helpful to others and act as a positive role model to peersAbility to adapt to a changing environment and multiple prioritiesWork productively within the team and take initiative to work with others toward a common, collaborative goalAssist in the training and development of peersActively participate in daily and department meetingsDemonstrate proficiency in job knowledge, participate in the processing of new shipment, help the team to keep receiving and back stock areas clean and organizedExhibit awareness of loss prevention guidelinesAlways adhere to company health & safety regulationsUphold store merchandising and cleanliness standardsSupport personalized and framed art print orders from start to finish, communicating with customers and internal teams to ensure timely completionSupport sales by assisting in merchandising and display projectsExhibit a familiarity with current product, trend awareness and how they reflect with the exhibitionsBalance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.Support departments during performances, special events and festivalsAdditional Responsibilities:Support other departments as needed, to ensure that a high level of guest engagement is always maintainedProactively seek and obtain information regarding museum policies/promotions, activities, and events to provide a high level of guest engagementBecome familiar with museum buildings, grounds, and community to provide appropriate information and direction to guestsother duties as assignedQualifications and Skills:High School graduate or equivalentProfessional verbal communication skillsMinimum of 1-year related experience and/or training in a customer service-oriented fieldExcellent writing and analytical skillsPrevious experience in a retail environmentFamiliar experience with POS systemsA love of and experience with art, fashion, or consumer brandsThe ability to think creatively and be a thoughtful problem solverPhysical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: Bending, lifting, carrying, and reaching stock shelves at least 5’ in height and up to 40 lbs.; pushing or pulling more than 40 lbs. and opening multiple doors while pushing loaded carts. Standing 4+ hours at a time. Ability to use step ladder to reach merchandise on 6’ high shelves. Ability to sit for long periods of time.Work Environment: Work will be performed in the stores, spaces and grounds. Additionally, strong communication skills and ability to interact politely and effectively with a wide range of members, guests, volunteers and staff. Must have flexibility and an open availability work schedule - Sunday through Saturday, daytime, evenings, weekends, holidays, and on-call for emergencies. Required: Two Saturday’s and Sunday’s a monthAll offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.