Retail Associate

Goodwill Industries of New Mexico; Albuquerque (NM); On-site; USD 15,153 - 20,664; Full time

Job summary

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic Retail Associate to assist customers and support our mission to provide skills training, job placement and social services to New Mexicans.

$13/hour, guaranteed 38 hours a week. Goodwill offers competitive pay and benefits, work‑life balance, and the opportunity to make a difference. The role involves cash handling, stocking, merchandising and maintaining a welcoming store environment.

Qualifications

• Pass a criminal background check and drug test.
• Ability to read, write and understand English.
• One-year retail work experience or equivalent preferred.

Responsibilities

• Assist customers and provide excellent service at the checkout.
• Receive and process donations, price items, and maintain accurate records.
• Operate the cash register and handle cash, cards, and receipts.
• Stock shelves and merchandise displays to promote sales.
• Keep the store organized, clean and secure donations area.

Skills

Customer service

Cash handling

Merchandising

Communication

Multi-tasking

Teamwork

Confidentiality

Education

High School Diploma/GED

Tools

Cash register

POS system

Job description

Goodwill Industries of New Mexico (GINM) is looking for an enthusiastic, career‑minded Retail Associate to assist customers and support our mission to provide skills training, job placement and social services to New Mexicans.

$13/hour, guaranteed 38 hours a week.

Goodwill offers competitive pay and benefits, work‑life balance, and the opportunity to make a difference.

Essential Duties and Responsibilities

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed.
• Provides efficient check‑out to all customers; receives cash, credit cards etc. as payment for goods.
• Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise.
• Verifies cash register balances by comparing total on cash register with the amount of currency in register.
• Maintains work area in an organized manner.
• Promotes sales by setting up displays and organizing and arranging furniture and merchandise.
• Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise.
• Maintains cleanliness of store by cleaning shelves, counters and displays.
• Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items.
• Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc.
• Maintains production levels; documents timely and accurately the number of items/bins processed.
• Reviews donations for quality; determines which items are routed to specific areas for further distribution.
• Accepts and receives donations and ensures they are recorded appropriately.
• Ensures donations area is secured at all times and protect donations from misuse.
• Operates material handling equipment.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising, and sales promotion.
• Ability to calculate figures and amounts including discounts, interest and percentages.
• Ability to operate a cash register.

Physical Demands and Work Environment

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED, preferred
• One-year retail work experience or equivalent combination of education and experience, preferred.