Retail Assistant Store Manager (Soho Flagship Location)

New Balance; New York (NY); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401K

Lifestyle reimbursement

Tuition reimbursement

Mentorship programs

Vacation time

Job summary

New Balance is seeking an Assistant Store Manager for our flagship Soho location to support sales goals and operations. You will help hire, train, and develop staff while leading the team in the Store Manager's absence, ensuring exceptional customer experiences.

The role requires 2+ years in retail, familiarity with POS systems, and a flexible schedule including weekends and holidays. You’ll contribute to a culture of integrity and teamwork at NYC’s premier shop.

Qualifications

• 2 years’ retail experience required.
• Proficiency with POS systems and Microsoft Office.
• Knowledge of retail operations and loss prevention.
• Willingness to work weekends and holidays.
• Ability to lift up to 50 lbs with assistance.
• Demonstrated ability to lead and work in a team.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture.
• Help Store Manager hit financial and operational goals.
• Collaborate with Store Manager and District Manager on sales plans.
• Coach and develop staff; their success = yours.
• Coordinate volunteer opportunities to build the brand in communities.
• Assist with payroll and writing schedules for store associates.
• Lead the team in the Store Manager's absence.

Skills

Retail experience

Leadership

Customer service

Merchandising

Inventory control

Scheduling

Tools

POS systems

Microsoft Office

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

This Assistant Store Manager position is based at our flagship store in Soho.

JOB MISSION:

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store.

MAJOR ACCOUNTABILITIES:

• Create and maintain a "Total Customer Satisfaction" culture
• Help your Store Manager hit financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Be a leader! Coach and develop your staff; their success = your success
• Help coordinate volunteer opportunities to build our brand within the communities we serve
• Assist with processing payroll and writing schedules for store associates
• Step up to lead the team when Store Manager is unavailable

REQUIREMENTS FOR SUCCESS:

• Must be 18 years of age or older.
• 2 years’ retail experience (some stores in higher volume areas may require more)
• Proficiency with POS systems and Microsoft Office
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

NYC SoHo, NY Retail Only Pay Range: $24.95 - $31.20 - $37.40 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.