Retail Assistant Store Manager - Rome Store

Goodwill of North Georgia; Rome (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill of North Georgia seeks an Assistant Store Manager to support daily store operations, staff leadership, and customer/donor satisfaction. You will oversee hiring, training, and motivation of a front-line team, manage merchandise displays, and ensure financial performance aligns with budgeted targets.

You will work in a busy retail environment, interact with customers and donors, and lead a team through performance goals. This role requires flexibility and commitment to Goodwill's mission.

Qualifications

• 2+ years experience supervising 15+ employees in food services, manufacturing, production or retail; or one year of supervision with Goodwill training.
• Bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts or related fields.
• 4+ years of military service with supervisory experience in lieu of the above.
• Strong interpersonal and written communication skills.
• Experience with personal computers, POS or sell systems, and MS Office.

Responsibilities

• Assist the Store Manager in hiring, training, motivating and supervising staff.
• Lead meetings and help meet customer and donor satisfaction standards.
• Maintain displays and merchandising presentations; ensure cash handling follows policy.
• Drive the store toward budgeted financial performance; ongoing training provided.

Skills

Interpersonal skills

Written communication

PC proficiency

POS systems

MS Office

Driver's license

Education

Bachelor's degree

Job description

Requirements

• 2+ years experience in supervision of 15 or more employees in food services, manufacturing, production or retail. Alternatively, one year of supervision experience with successful completion of Goodwill assigned training
• Or a Bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry or any other relevant industry.
• Or 4+ years of military service with one or more years of supervisory experience in lieu of either of the above
• Strong interpersonal and written communication skills
• Demonstrated skills in operating personal computers, Previous POS or sell systems, and various software packages including MS office.
• A driver's license and dependable transportation and communication devices

Preferences

• Bilingual language skills are a plus.
• Previous military experience

What you'll be doing

As an Assistant Store Manager, you will assist the Store Manager in running the store. This means hiring, training, motivating and supervising staff. You'll lead meetings, help the store meet its customer and donor satisfaction standards, maintain displays and merchandising presentations, ensure that any cash is handled as per policy and drive the store towards meeting or exceeding its budgeted financial performance. Ongoing training is provided. As you progress in your career you may be offered the opportunity to transfer to other stores.

What you need to know

This is not like other retail jobs. Sure, we work the same 45+ hour weeks and yes, we're open all 7 days, but there's more to it than that. Our products are gently donated items, items that need to be unpacked, sorted, displayed. It's messy. It's dusty. It can be cold in the winter, hot in the summer. The store manager needs to trust you to proactively address situations and resolve them. Thinking ahead and prioritizing are crucial skills here. You need to understand the in-store experience and be able to engage and motivate employees to deliver excellent customer service. We use computers, email, Microsoft Office every day. If you're someone who can keep an eye on the big picture while addressing the day to day work in front of you, you'll do really well here.

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.