Retail Assistant Store Manager (Lawrence Location at Corporate Office)

New Balance Athletics, Inc.; Lawrence (MA); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Job summary

New Balance Athletics, Inc. is seeking a Retail Assistant Store Manager in Lawrence, MA to support the Store Manager in achieving sales goals and overseeing daily operations. You will hire, train, and develop staff while upholding New Balance values, stepping in for the Store Manager when needed.

You should be comfortable leading a team, managing payroll and schedules, and working in a high-volume store environment with weekend and holiday hours. Competitive hourly pay and benefits are offered.

Qualifications

• Must demonstrate leadership and teamwork abilities.
• Experience in coaching and developing store staff.
• Proven track record achieving sales goals and delivering customer satisfaction.

Responsibilities

• Create and maintain a "Total Customer Satisfaction" culture
• Help Store Manager hit financial and operating targets
• Collaborate with Store Manager and District Manager on sales plans
• Coach and develop staff; drive their success
• Coordinate volunteer opportunities to build the brand in communities
• Assist with payroll processing and staff scheduling; lead when Manager is unavailable

Skills

Store leadership

Customer service

Team development

Sales goals

POS systems

Tools

POS systems

Microsoft Office

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

This position is based at our high-volume factory store, located on the first floor of our corporate office building in Lawrence, MA.

JOB MISSION

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of New Balance (integrity, teamwork, and total customer satisfaction). In the absence of the Store Manager, the ASM steps into their shoes and runs the store.

MAJOR ACCOUNTABILITIES

• Create and maintain a "Total Customer Satisfaction" culture
• Help your Store Manager hit financial marks and operational objectives
• Collaborate with Store Manager and District Manager to execute strategic sales plans
• Be a leader! Coach and develop your staff; their success = your success
• Help coordinate volunteer opportunities to build our brand within the communities we serve
• Assist with processing payroll and writing schedules for store associates
• Step up to lead the team when Store Manager is unavailable

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• 2 years’ retail experience preferred
• Proficiency with POS systems and Microsoft Office
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Demonstrated ability to lead and be part of a team
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Pay Range

South Union Street, Lawrence Retail Only Pay Range: $22.70 - $28.40 - $34.05 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran. At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.