Retail Assistant Store Manager - Hiram Store

Goodwill of North Georgia; Hiram (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of North Georgia is seeking an Assistant Store Manager to lead a team, drive donor and customer satisfaction, and maintain store presentation. You will collaborate with the Store Manager on hiring, training, and supervising staff, while ensuring policy compliance and budget targets.

You’ll engage with customers and donors, motivate employees, and manage daily operations to support community-facing programs. This role offers ongoing training and a path for growth within the organization.

Qualifications

• 2+ years supervising 15+ employees in retail or related fields or completed Goodwill training.
• Bachelor’s degree with 1 year supervisory experience in logistics, retail, warehouse, fast food, or related industry.
• 4+ years of military service with supervisory experience in lieu of the above.
• Strong interpersonal and written communication skills.
• Driver's license and dependable transportation.

Responsibilities

• Assist Store Manager in hiring, training, motivating and supervising staff.
• Lead meetings, ensure customer and donor satisfaction, maintain displays and merchandising.
• Drive cash handling per policy and help meet budgeted financial performance.

Skills

Interpersonal skills

Written communication

PC skills

POS systems

MS Office

Education

Bachelor's degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics

Tools

POS systems

Microsoft Office

Job description

Requirements

• 2+ years experience in supervision of 15 or more employees in food services, manufacturing, production or retail. Alternatively, one year of supervision experience with successful completion of Goodwill assigned training
• Or a Bachelor’s degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry or any other relevant industry.
• Or 4+ years of military service with one or more years of supervisory experience in lieu of either of the above
• Strong interpersonal and written communication skills
• Demonstrated skills in operating personal computers, Previous POS or sell systems, and various software packages including MS office.
• A driver's license and dependable transportation and communication devices

Requirements

• 2+ years experience in supervision of 15 or more employees in food services, manufacturing, production or retail. Alternatively, one year of supervision experience with successful completion of Goodwill assigned training
• Or a Bachelor’s degree in Marketing, Sales, Retail, Finance, Mathematics, Accounting, or Economics plus 1 year of supervisory experience in logistics, retail, warehouse, fast food, restaurants, B2B accounts, corporate/service industry or any other relevant industry.
• Or 4+ years of military service with one or more years of supervisory experience in lieu of either of the above
• Strong interpersonal and written communication skills
• Demonstrated skills in operating personal computers, Previous POS or sell systems, and various software packages including MS office.
• A driver's license and dependable transportation and communication devices

Preferences

• Bilingual language skills are a plus.
• Previous military experience

What You’ll Be Doing

As an Assistant Store Manager, you will assist the Store Manager in running the store. This means hiring, training, motivating and supervising staff. You’ll lead meetings, help the store meet its customer and donor satisfaction standards, maintain displays and merchandising presentations, ensure that any cash is handled as per policy and drive the store towards meeting or exceeding its budgeted financial performance. Ongoing training is provided. As you progress in your career you may be offered the opportunity to transfer to other stores.

What you need to know:

This is not like other retail jobs. Sure, we work the same 45+ hour weeks and yes, we’re open all 7 days, but there’s more to it than that. Our products are gently donated items, items that need to be unpacked, sorted, displayed. It’s messy. It’s dusty. It can be cold in the winter, hot in the summer. The store manager needs to trust you to proactively address situations and resolve them. Thinking ahead and prioritizing are crucial skills here. You need to understand the in-store experience and be able to engage and motivate employees to deliver excellent customer service. We use computers, email, Microsoft Office every day. If you’re someone who can keep an eye on the big picture while addressing the day to day work in front of you, you’ll do really well here.

Thank you for your time and your interest in Goodwill of North Georgia.

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.