Retail Assistant Store Manager - Full Time - Jersey Gardens Outlets - Elizabeth, NJ

Swarovski; Elizabeth (NJ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Global employee assistance program

Leadership skills training

Career development

Job summary

Swarovski in Elizabeth, NJ, is seeking an Assistant Store Manager to lead a high-end retail team and deliver exceptional customer service. You’ll coach staff, drive sales, and ensure brand standards across store operations.

You’ll influence team growth, manage recruitment and training, and step in for the Store Manager to maintain seamless store performance and customer experience.

Qualifications

• 1–2 years in multicultural retail environment, luxury fashion, cosmetics, or lifestyle brands
• Leadership and coaching experience
• Strong customer service skills and ability to build trust with customers

Responsibilities

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

Skills

Leadership

Customer service

Digital proficiency

Ownership

Tools

POS systems

Job description

Pay range 22.62 - 26.39 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position.

At Swarovski, your ideas are valued, your leadership is empowered, and your work helps build teams that deliver brilliance and create luxury moments every day. Ready to take the next step in your retail career with one of the most iconic brands in fashion and design? Join our retail team and help shape an environment where people grow, customers feel inspired, and performance sparkles.

About the Job

As an Assistant Store Manager, you’ll be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You’ll coach and empower your team, act as a role model, and help shape the store’s success every day.

• Act as a role model, delivering outstanding customer service and brand experience
• Coach, motivate, and onboard team members to maximize performance
• Support recruitment, talent development, and employee relations
• Drive sales and support monthly plans and targets
• Oversee store operations, including inventory, cash handling, and compliance
• Step in for the Store Manager as needed

About You

• 1‑2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
• Some leadership and coaching experience
• A winning personality to easily establish a trustful relationship and empower others
• Excellent customer service skills and digital proficiency
• Responsible and able to take ownership
• Curious, empathetic, and results‑driven team player with a commercial mindset

What We Offer

You can expect a range of benefits, including:

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product, personal and leadership skills training to help you grow
• Opportunities for career development

Many of our Assistant Store Managers grow into Store Manager, Trainer, District Manager, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.