Retail Assistant Store Manager — Commission & Growth

FirstCash; Memphis (TN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision,

Life, Supplemental, and other options

Earned Wage Access program

Vacation time with progression

Tuition Reimbursement

401k enrollment

Employee discounts

Job summary

FirstCash in Memphis is hiring an Assistant Store Manager. This role includes managing day-to-day store operations with a focus on customer service, staff development, and achieving financial goals.

You will work alongside the Store Manager to recruit and retain talent, drive performance, and ensure compliance with FirstCash standards. The position offers hourly pay plus commission and a performance bonus based on store results.

Qualifications

• Demonstrated ability to effectively supervise others.
• Ability to work a flexible retail schedule including weekends and holidays.
• Experience with cash handling and customer service.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Job description

FirstCash in Memphis is hiring an Assistant Store Manager. This role includes managing day-to-day store operations with a focus on customer service, staff development, and achieving financial goals.

You will work alongside the Store Manager to recruit and retain talent, drive performance, and ensure compliance with FirstCash standards. The position offers hourly pay plus commission and a performance bonus based on store results.