Retail Assistant Store Manager - 2961

FirstCash, Inc.; Auburn (WA); On-site; USD 45,000 - 55,000; Full time

Job summary

FirstCash, Inc. seeks an Assistant Store Manager in Auburn, WA to manage daily operations and promote a customer-centric environment. This role requires strong leadership skills and the ability to analyze store finances to meet goals.

The ideal candidate will have experience in retail operations, cash handling, and a high school diploma or GED. Join us and help create a positive store atmosphere while leading a diverse team.

Qualifications

• Minimum 18 years old, with 21 years for WA.
• Demonstrated ability to supervise others.
• Strong desire to work with customers.

Responsibilities

• Engage customers professionally and rapidly address issues.
• Monitor training of sales associates to meet company standards.
• Recruit talent and perform opening/closing procedures.

Skills

Customer service

Cash handling

Team leadership

Organizational skills

Sales skills

Analytical skills

Education

High School Diploma or GED

Job description

Retail Assistant Store Manager

Position Summary

Accountable for the day-to-day operations of the store, promotes a positive and productive environment. The Assistant Store Manager partners with the Store Manager to lead and develop store employees, and recruit and retain top talent. This role partners with the Store Manager to maximize financial goals and manage Customer Relations and Customer Satisfaction. Leading by example and promoting our company values the Assistant Store Manager sets the tone for a customer‑centric environment. Alongside the Store Manager, analyzes store financial statements to ensure financial goals are met and makes adjustments as necessary. Commits to company asset protection through inventory control, following policies and procedures and securing customer’s loans. With the use of internal and external marketing tools promotes store and targets new customer acquisition.

General Duties and Responsibilities

1. Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
2. Monitor and assist in the training of Pawnbrokers or Sales and Loan Associates so their development meets the prescribed FirstCash standards.
3. Recruit top talent, sourcing candidates through company‑prescribed channels.
4. Perform management‑level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
5. Ensure asset protection through inventory control, property safety procedures, documentation and securing customer loans.
6. Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
7. Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.
8. Evaluate store financial statements and drive profitability through communication and goal setting.
9. Ensure that operating standards meet or exceed FirstCash standards.
10. Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
11. Complete assigned tasks and training for self‑development as requested.
12. Communicate clearly to employees to ensure that they understand store mission and profit objectives.
13. Remain up to date on product knowledge.
14. Conduct inventory transfers and make remote bank deposits.
15. Act as manager on duty in the absence of Store Manager.
16. Other related duties as assigned.

Minimum Qualifications

• Given the critical nature of this role to our business operations, regular attendance and punctuality are essential functions of this role.
• High School Diploma or GED (or equivalent experience).
• Minimum 18 years of age (*WA ONLY: Minimum 21 years of age).
• Must have valid driver’s license.
• Demonstrated ability to effectively supervise others.
• Entrepreneurial spirit.
• Strong desire to work, serve customers and work with people, team oriented.
• Ability to multi‑task in a fast‑paced environment.
• Cash handling experience required.
• High energy sales personality with knowledge of jewelry and general merchandise.
• Detailed oriented with strong organizational skills.
• Solid written and verbal communication skills.
• Analytical skills.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Computer literate and able to use common office machines.
• Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Work Location

Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

Work Postures/Requirements

• Standing – Frequently throughout work shifts as customers are assisted at the sales counter or on the sales floor and in non‑customer areas for purposes of inventory maintenance and management.
• Sitting – Occasionally throughout shift in order to complete sales documentation and other paperwork.
• Bending – Frequently bending in all directions, subject to proper bending techniques as products are brought into or out of pawn or sold (from customer, to storage, to sales floor, to counter).
• Reaching – Frequently as products are retrieved from storage shelves, carts, and customers.
• Walking – Frequently within the store as customers are assisted and stock retrieved.
• Climbing – Frequently, in order to access elevated storage locations.
• Kneeling – Occasionally.

Physical Demands/Requirements

• Lifting/Carrying – This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations. Lifting requirements are continuous as they occur at unpredictable times and may require immediate assistance to customers.
• Tool Usage – No tools are used on a regular or routine basis during a normal workday. Jeweler’s tools and other power tools are used occasionally.
• Chemicals Usage – Occasional.
• Work Hours – Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business.

Definitions

Occasional = 20% of time or less
Frequent = 20-50% of the time
Continuous = 50% of the time or more

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer.