Retail Assistant Store Manager - 0421

Cash America Pawn; St. Louis (MO); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Supplemental options

Earned Wage Access

Paid vacation

Sick time

Tuition reimbursement (FirstCash Ed)

FirstCash 401k

Pet Insurance

Employee discounts

Job summary

Cash America Pawn is seeking a Retail Assistant Store Manager to join our team. The role offers hourly pay of $16.70 to $19.70 with additional commission potential and a performance-based bonus.

You will partner with the Store Manager to lead daily store operations, coach associates, recruit talent, and drive sales while delivering exceptional customer service in a fast-paced pawn environment.

Qualifications

• Minimum six months of management/3rd key experience.
• Ability to lead and develop store staff to meet financial goals.
• Strong focus on customer relations and satisfaction.

Responsibilities

• Assist Store Manager in daily operations and drive store performance.
• Lead and coach staff, recruit and retain top talent.
• Manage cash handling, merchandising, and loss prevention practices.
• Oversee customer service, loans and transactions per policy.
• Ensure store standards and efficiency align with company goals.

Skills

Customer service

Leadership

Retail sales

Cash handling

Tools

POS system

Job description

We are currently looking for the right Retail Assistant Store Manager to join our Team!

$16.70 to $19.70 per hour

We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $5.41 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.
• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto-enrollment in the FirstCash 401k program after six (6) months of employment
• Access to the FirstCash Pet Insurance program

Position Summary:

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment! Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations) and much more.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The actual pay of successful Assistant Store Managers will be based on various factors, such as work location, qualifications, and experience.

Responsibilities of an Assistant Store Manager are:

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store's mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the abs