Retail Assistant Store Manager

Kendra Scott, LLC; San Jose (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Kendra Scott, LLC in the United States is seeking a full-time Assistant Manager to be the Store Manager’s right hand, driving WOW customer experiences, coaching the team, and achieving revenue targets.

You will lead training, develop talent, build brand awareness, and ensure operational excellence while representing the brand at events and community initiatives.

Qualifications

• Demonstrated ability to lead a team and train staff.
• Track record of driving sales and achieving KPIs.
• Strong communication and guest relation skills.

Responsibilities

• You’re Customer Focused: model, teach, and coach WOW service for every guest.
• You Drive Results: lead store productivity and KPI achievement as WAM.
• You Believe in Developing Talent: motivate and coach team to grow.
• You Build Networks: increase brand awareness through events and philanthropy.
• You Instill Trust: act with integrity and follow AP standards.
• You Communicate Effectively: provide clear feedback across channels.
• You are Nimble: adapt across areas of the business with curiosity.
• You Collaborate: bring people together for shared goals.

Skills

Customer service

Training & coaching

Sales focus

Brand experience

Communication

Job description

We are a fashion-lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence! Most importantly, you and your team represent the Kendra Scott culture uniquely and positively!

Your Responsibilities

• You’re Customer Focused: You model, teach, and coach WOW service with a “customer is our boss” mentality. You use the WOW Service Principles to connect with every guest and make a Difference in their Day! You are exceptional at training and developing others to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and a part of our family.
• You Drive Results: As a key WAM (WOW Awareness Manager), you're an expert at driving sales by maximizing overall store productivity and building guest connections through WOW experiences. You're the Store Team Leader's right hand in developing short and long-term business plans to drive key KPIs. You take ownership over a specific area of responsibility to positively impact store performance.
• You Believe in Developing Talent: You're all about motivating and inspiringyour team through feedback and recognition. You're a role‑model leader and you show your team how to create positive experiences for all guests on the salesfloor and at events. You drive team engagement by celebrating your team's outstanding performance and build skill through explanation, teaching, and coaching. You believe in cultivating people and watching them flourish into their best selves!
• You Build Networks: You increase brand awareness through philanthropic efforts and other community initiatives. You help achieve event and giveback goals. You acquire new customers through traffic driving efforts to increase the brands impact.
• You Instill Trust: You’re a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always.
• You Communicate Effectively:You understand that good communication results in mutual understanding, harmony, and action. You challenge yourself to articulate a clear message and provide ongoing performance feedback to others through a variety of communication platforms. You actively listen to learn and encourage open expression of diverse opinions and ideas.
• You are Nimble:You find ways to thrive no matter what area of the business you support. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
• You Collaborate: You understand the value in bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
• You’re