Retail - Assistant Operations Manager

Colonial Group; Sacramento, Northern (CA, KY); Hybride; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical, Dental, Vision

401(k) Plan + Match

Meal Plan & Employee Discounts

Training and Career Development

Parental Leave

Tuition Discount

Résumé du poste

SSA Group seeks an Assistant Retail Operations Manager to lead store teams, optimize staffing, and drive sales in our California operations. You will supervise daily functions, manage inventory, and ensure compliance with policies while coaching staff to deliver memorable guest experiences.

With strong leadership, analytical skills, and a focus on profitability, you will forecast sales, control costs, and maintain a safe, engaging work environment across shops.

Qualifications

• Strong interpersonal and communication skills.
• Proven leadership and team-building abilities.
• Analytical, problem-solving, and planning capabilities.
• Financial management and merchandising know-how.
• Flexible in a fast-paced environment.
• Basic computer skills for office tasks.
• Ability to stand and lift boxes up to 35 lbs.
• Available to work varied hours, including nights and weekends.

Responsabilités

• Motivate staff to exceed customer and client expectations.
• Hire and recruit for new talent; supervise and evaluate staff.
• Develop training programs to motivate and mentor employees.
• Ensure compliance with local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Manage inventory control programs and product presentation.
• Forecast daily/weekly sales and analyze performance against costs.
• Monitor cash handling procedures and POS functionality.
• Oversee shop cleanliness and display standards.

Connaissances

Leadership

Communication

Problem solving

Financial management

Merchandising

Analytical skills

Planning

Flexibility

Computer skills

Physical ability

Work hours flexibility

Outils

POS systems

Description du poste

Assistant Operations Manager

Assistant Retail Operations Manager

Who are we:

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

Position Title: Assistant Retail Operations Manager

Reports to: Retail Operations Manager

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.

• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.

• Develop training programs to train, motivate, and mentor employees.

• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.

• Maintain a clean, safe and organized work environment.

• Uphold and demonstrate a complete understanding of company policies and procedures

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

• Support store leadership in management of all inventory control programs as necessary.

• Ensure all company merchandise presentation standards are met to maximize sales.

• Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.

• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.

• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.

• Oversee cleanliness of all shops and displays.

• Issue One-Minute Meeting to team on daily basis.

• Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.

• Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.

• Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.

• Promote an inclusive & supportive approach at the Unit.

• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

• Perform other tasks as deemed necessary.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.

• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.

• Exceptional problem solving/decision making skills combined with the ability to be organized.

• Demonstrates financial management, merchandising, analytical, and planning skills.

• Demonstrates the ability to remain flexible in a fast-paced environment.

• Computer knowledge and skill level for basic office functions.

• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two to Three years Retail Management experience preferred.

• Visual Merchandise experience necessary.

• All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

• Paid Time Off

• Medical | Dental | Vision

• 401 (K) Plan + Match

• Supplemental Insurance

• Training and Career Development

• Tuition Discount through Partnership College

• Parental Leave

• Meal Plan & Employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.