Retail Assistant Manager - Natick Mall

POP MART Americas Inc.; United States; On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

401k planning

Health insurance

Paid time off

Job summary

POP MART Americas Inc. is seeking an Assistant Store Manager for our Natick Mall location.

You will lead daily retail operations, coach store staff, and partner with the Store Manager to deliver an exceptional customer experience while driving sales performance and brand integrity. As a key leader, you will guide onboarding and development of Team Members, oversee merchandising and inventory, and ensure compliance with policies.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high‑performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.

Responsibilities

• Partner with the Store Manager to recruit, coach, develop, and retain a high‑performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer‑first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.
• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART's premium brand experience.
• Partner with the Store Manager to achieve sales goals and KPIs, including: Sales Conversion, Units Per Transaction, ATV, Payroll productivity, Inventory accuracy.
• Analyze business results and identify opportunities to improve sales performance.
• Execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited‑edition releases, and seasonal campaigns.
• Oversee daily store operations, including opening/closing, cash management, safety, and compliance.
• Maintain organized, clean, and safe store environment.
• Support scheduling, daily task planning, and operational execution.
• Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.
• Execute POP MART visual merchandising standards and marketing initiatives.
• Install planograms, fixtures, signage, and seasonal displays.
• Adjust merchandising based on inventory levels, sales trends, and priorities.
• Maintain inventory accuracy through cycle counts, audits, and replenishment.
• Support in-store events, product launches, and store openings.
• Build excitement within the local collector community while promoting POP MART's brand.

Skills

Retail leadership

Coaching

Customer experience

Brand ambassador

Leadership communication

Education

High School Diploma or equivalent

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Position: Retail Assistant Manager Location: Natick Mall Department: Retail Hourly: $19.50-$24.50

Opportunity Overview

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations. You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand. As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike. You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. This position reports directly to the Store Manager.

What you will achieve

Leadership & Talent Development

• Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer‑first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.

Customer Experience

• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART's premium brand experience.

Sales & Business Performance

• Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including: Sales Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Payroll productivity, Inventory accuracy.
• Analyze business results and identify opportunities to improve sales performance.
• Execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited‑edition releases, and seasonal campaigns.

Store Operations

• Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
• Ensure company policies, procedures, and loss prevention standards are consistently followed.
• Maintain an organized, clean, and safe store environment.
• Support scheduling, daily task planning, and operational execution.
• Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.

Visual Merchandising & Inventory (Responsibilities may vary based on store volume.)

• Execute POP MART visual merchandising standards and marketing initiatives.
• Install planograms, fixtures, promotional signage, and seasonal displays.
• Adjust merchandising based on inventory levels, sales trends, and business priorities.
• Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment.
• Ensure back‑of‑house organization supports efficient store operations.

Brand & Community

• Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives.
• Support in‑store events, product launches, pop‑up activations, conventions, Robo Shop operations, and new store openings.
• Build excitement within the local collector community while promoting POP MART's unique brand experience.

What you will need

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high‑performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast‑paced retail environment.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

What We Offer

• Market‑competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on‑the‑job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Physical Requirements

Must be able to stand and walk for extended periods throughout scheduled shifts. Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise. Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Pay Range Details

The hourly pay range for this position is $19.50-$24.50 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job‑related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Equal Pay Initiative Statement

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.