Retail Assistant Manager- Mall of America

Pop Mart; BLOOMINGTON (MN); Hybrid; USD 27,000 - 34,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

POP MART is seeking an Assistant Store Manager for the Mall of America location. You will coach and develop team members, drive a customer-first culture, and ensure memorable experiences for collectors and newcomers alike.

You will oversee daily operations, inventory, merchandising, and overall store performance, stepping in as Manager on Duty when needed. The role requires 2+ years of retail leadership, strong communication, and a passion for pop culture.

Qualifications

• 2+ years of retail leadership experience.
• Proven ability to coach and develop teams.
• Strong customer-service focus and communication skills.
• Experience with inventory, merchandising, and POS systems.
• Passion for designer toys, collectibles, art, anime or pop culture is valued.

Responsibilities

• Lead and develop store team to deliver exceptional customer experiences.
• Oversee daily operations, cash handling, safety and compliance.
• Manage inventory, replenishment, and merchandising planograms.
• Partner with Store Manager on sales goals and KPIs.
• Act as Manager on Duty when Store Manager is unavailable.

Skills

Retail leadership

Coaching

Customer focus

Analytics

Inventory management

Communication

Education

High School Diploma

Tools

POS systems

Job description

**Position: Assistant Store Manager****Location: Mall of America****Department: Retail****Hourly: $19.50-$24.50**Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.**Opportunity Overview:**As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike. You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable.This position reports directly to the Store Manager.**What you will achieve:****Leadership & Talent Development*** Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.* Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.* Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.* Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.* Support onboarding, training, and performance development of new team members.**Customer Experience*** Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.* Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.* Resolve customer concerns professionally while building long-term loyalty.* Ensure every customer interaction reflects POP MART's premium brand experience.**Sales & Business Performance*** Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:SalesConversionUnits Per Transaction (UPT)Average Transaction Value (ATV)Payroll productivityInventory accuracy* Analyze business results and identify opportunities to improve sales performance.* Execute action plans to improve store performance and customer engagement.* Promote new product launches, limited-edition releases, and seasonal campaigns.**Store Operations*** Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.* Ensure company policies, procedures, and loss prevention standards are consistently followed.* Maintain an organized, clean, and safe store environment.* Support scheduling, daily task planning, and operational execution.* Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.**Visual Merchandising & Inventory**(Responsibilities may vary based on store volume.)* Execute POP MART visual merchandising standards and marketing initiatives.* Install planograms, fixtures, promotional signage, and seasonal displays.* Adjust merchandising based on inventory levels, sales trends, and business priorities.* Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment.* Ensure back-of-house organization supports efficient store operations.**Brand & Community*** Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives.* Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings.* Build excitement within the local collector community while promoting POP MART's unique brand experience.**What you will need:*** 2+ years of retail leadership experience in a supervisory or management role.* Proven ability to lead, coach, and develop high-performing retail teams.* Strong understanding of retail operations, customer experience, and business performance metrics.* Passion for delivering exceptional customer experiences.* Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.* Strong leadership, communication, and interpersonal skills.* Demonstrated ability to analyze business metrics and implement action plans that drive results.* Excellent organizational skills with the ability to prioritize competing responsibilities.* Comfortable working independently while making sound business decisions.* Ability to adapt quickly in a fast-paced retail environment.* High School Diploma or equivalent required.* Must be at least 18 years of age.**What We Offer*** Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.* Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.* Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.***\\*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.*****Physical Requirements*** Must be able to stand and walk for extended periods throughout scheduled shifts.* Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.* Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.**Pay Range Details**The hourly pay range for this position is $19.50 - $24.50 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.