Retail Assistant Manager — Customer Service & Ops Lead

Tamura-Enterprises; Hauula (HI); On-site; USD 29,000 - 32,000; Full time

Job summary

Tamura-Enterprises is seeking an Assistant Manager for its Hauula, HI location. The role supports the Store Manager with daily operations, staff supervision, and customer service duties while ensuring policy compliance.

The position requires strong leadership, communication, and problem-solving skills, plus experience in retail or related industries. 18+ and some college are preferred, with a focus on team performance and store efficiency.

Qualifications

• At least 18 years of age.
• Some college preferred or equivalent experience.
• Minimum 5 years of retail, supermarket, or liquor industry experience.
• Strong customer service, communication, leadership, and problem-solving skills.

Responsibilities

• Provide excellent customer service and handle customer concerns.
• Supervise employees in sales, inventory, cash handling, and service tasks.
• Train, coach, evaluate, and document employee performance as needed.
• Support sales, merchandising, pricing, display, and inventory control.
• Enforce safety, security, health, and sanitation standards.
• Oversee cash handling and cashier procedures.
• Communicate with managers and employees to ensure smooth operations.
• Assist with weekly scheduling and other management duties as assigned.

Skills

Customer service

Leadership

Communication

Problem-solving

Training

Education

Some college or equivalent experience

Job description

Tamura-Enterprises is seeking an Assistant Manager for its Hauula, HI location. The role supports the Store Manager with daily operations, staff supervision, and customer service duties while ensuring policy compliance.

The position requires strong leadership, communication, and problem-solving skills, plus experience in retail or related industries. 18+ and some college are preferred, with a focus on team performance and store efficiency.