Retail Assistant Manager (Assistant Brand Experience Leader)-WALDEN GALLERIA I

Bath & Body Works, Inc; Buffalo (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access to earned wages

401k with company match

Tuition reimbursement / Guild courses

Employee Assistance Program (EAP)

Paid time off

Job summary

Responsibilities include talent development, on-duty leadership, operational execution, and meeting payroll targets while maintaining a selling-focus and strong customer engagement. This role requires physical activity and availability on peak days, including evenings, weekends, and holidays.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Leadership experience, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, open to feedback, and adaptable.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce performance expectations, goals, and accountability for associates.
• Act as leader on duty to address consumer experience, vendor relationships, or maintenance issues.
• Support action plans with the brand experience leadership team for results and execution of operations.
• Implement floorset direction to bring the product story to life.
• Perform opening/closing routines, deposits, shipments, and disseminate directives.
• Set daily direction for the shift when associates arrive.
• Provide individual and team performance feedback to leaders.
• Meet payroll targets by ensuring selling floor coverage and focus.
• Lead exceptional in-store experiences through selling behaviors and product knowledge.
• Build genuine connections with consumers via needs discovery and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and experience.
• Reinforce selling expectations, performance, and accountability.
• Maintain safety, cleanliness, and adherence to policies.

Skills

Leadership in retail

Sales & customer experience

Communication skills

Coaching

De-escalation

Physical stamina

Evenings/weekends/holidays readiness

Education

High school diploma or GED

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As an Assistant Brand Experience Leader, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.

• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.

• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.

• Implement and sustain floorset direction to optimize the business and bring the product story to life.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Set the direction and goals for the day/shift when associates arrive for work.

• Provide individual and team performance feedback and recommendations to leaders.

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Train, coach, reward, and motivate associates to improve selling and the consumer experience.

• Reinforce selling expectations, performance, results, and accountability with all associates.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumer and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.

• Prior experience in a leadership role, preferably in a retail setting.

• Thrives in a consumer-first based retail environment.

• Ability to foster a consumer-focused selling culture.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to provide in the moment coaching to associates.

• Ability to de-escalate store and consumer situations effectively.

• Ability to meet physical demands as described above.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage.

• On-demand access to your earned wages through DailyPay.

• 401k with company match and Associate Stock Purchase program with discount.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• Paid time off, paid parental leave and access to family building benefits.

• Home, auto and pet insurance and a complimentary Care.com subscription.

• Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.

• Performance-based sales bonus program for store leadership positions.

• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

• Visit bbwbenefits.com (https://careers.bathandbodyworks.com/benefits) for more details.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity, national origin, citizenship status, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any other status protected by applicable law. We are committed to providing reasonable accommodations to associates and applicants with disabilities. Management is dedicated to ensuring compliance with this policy in all employment practices, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment. We only hire individuals authorized to work in the United States.

The application window will close once all vacancies have been filled.