Retail Assistant Manager

Evergreen Goodwill of Northwest Washington; Renton (WA); On-site; USD 55,000 - 62,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead and inspire a dedicated team. This role involves overseeing retail operations, maximizing sales, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail leadership, with a focus on team development and operational excellence. Join a forward-thinking organization that values diversity, equity, and inclusion, and offers comprehensive benefits, career growth opportunities, and a supportive work environment. If you're passionate about making a difference and leading a team to success, this is the perfect opportunity for you.

Benefits

Comprehensive Health Insurance

Employer-Paid Life Insurance

Flexible Spending Accounts

Paid Time Off

Employee Discounts

Career Growth Opportunities

Qualifications

• 3+ years of retail leadership experience with a focus on team management.
• Strong customer service skills and ability to engage effectively.

Responsibilities

• Support retail operations and ensure team member satisfaction.
• Maximize sales through effective stock management and merchandising.

Skills

Retail Leadership

Customer Service

Sales Team Management

Budget Management

Communication Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education, and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life-changing job opportunities, ensuring they are career-ready and can support themselves and their families.

Organization Overview

The organization employs over 2,000 people, operates five job-training centers, 23 retail stores, and more than 27 donation sites across King, Snohomish, Skagit, Whatcom, and Kitsap Counties. Evergreen Goodwill is committed to fostering a culture of equity, diversity, and inclusion (DEI) and aims to create a joyful, inclusive, and successful organization.

Job Title and Compensation

Job Title: Retail Assistant Manager

Salary Range: $55,000 - $62,000

Location: Renton

Position Overview

The Store Assistant Manager supports the retail, production, and material handling teams. Working with the store manager and supervisors, this role provides leadership to ensure team member satisfaction and achievement of financial goals.

Key Responsibilities

1. Understand operational metrics and implement plans to achieve goals.
2. Discuss business operations and results knowledgeably.
3. Maximize sales through stock rotation, merchandising, signage, and inventory management.
4. Ensure a continuous product flow and excellent customer assortment.
5. Deliver excellent internal and external customer service.
6. Develop strong relationships across the enterprise and partner effectively.
7. Attract, hire, develop, inspire, and retain top talent.
8. Promote diversity, equity, and inclusion within the team.
9. Ensure compliance with Goodwill policies and procedures across various departments.

Supervisory Responsibilities

Supervises staff according to company policies and laws, including hiring, training, performance monitoring, and addressing employee issues. Collaborates with People Relations as needed.

Qualifications

• High school diploma or equivalent.
• At least 3 years of retail leadership experience.
• Minimum 2 years leading a sales team in a retail or service setting.
• Experience in a customer-centric, solutions-oriented environment.
• Ability to engage with customers and understand their needs.
• Knowledge of budget metrics and P&L management for at least 1 year.

Additional Requirements

• Valid Washington Driver’s license, proof of insurance, and a good driving record.
• Proficiency in Microsoft Office and ability to learn new software.
• Physical ability to lift 20-30 pounds, stand for long periods, and operate computer systems.
• Effective communication skills, including with those with limited English proficiency.
• Reliable attendance and flexibility to work nights and weekends.

Why Work at Evergreen Goodwill?

• Comprehensive health insurance (medical, dental, vision, prescriptions).
• Employer-paid life, AD&D, and long-term disability insurance.
• Flexible Spending Accounts (FSA) and retirement plans.
• Paid time off, holidays, sick leave, jury duty, and bereavement leave.
• Employee discounts, referral bonuses, and assistance programs.
• Career growth opportunities and paid training.

Equal Opportunity Statement

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer, committed to diversity and inclusion in all employment practices.