Retail Assistant Manager

Goodwill of Southwestern Pennsylvania in; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established nonprofit organization is seeking an Assistant Store Manager to join their mission-driven team. This role involves assisting in daily retail operations, providing leadership to staff, and ensuring excellent customer service. You will utilize critical thinking and management skills to achieve sales goals while enhancing your leadership abilities. The organization is dedicated to community service and offers a supportive environment for career growth. If you're passionate about making a difference and have a knack for retail management, this is the perfect opportunity for you.

Qualifications

• 1 year of management experience required.
• Internal candidates need 6 months as Goodwill Team Leader.

Responsibilities

• Assist Store Manager in daily retail operations.
• Provide leadership to staff and ensure efficient store operations.
• Meet sales expectations and maintain quality goals.

Skills

Critical Thinking

Interpersonal Skills

Active Listening

Management Abilities

Oral Communication

Written Communication

Organizational Skills

Problem-Solving Skills

Attention to Detail

Customer Service

Education

High School Diploma or Equivalent

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Assistant Store Manager will assist the Store Manager in the daily operations of the retail store/ outlet. This position will utilize critical thinking and interpersonal skills, active listening, and management abilities to achieve sales expectations and deliver customer-focused service. The Assistant Store Manager will oversee personnel and ensure the store operates efficiently. As the Assistant Store Manager, you will enhance your leadership skills and establish a career in retail while adding value to the community.

Duties will also include but are not limited to:

• Provide leadership and direction to staff, program participants, donors, and customers to achieve production and quality goals, meet sales expectations, and ensure the store/ outlet operates efficiently.
• Adhere to organizational policies and procedures required of retail staff, so that retail operations reflect both a positive internal and external appearance.
• Possess excellent oral/ written communication, organizational, management, and problem-solving skills and demonstrate attention to detail and customer service.

External Hiring Range: $18.08-$19.16/hour

Schedule: Will vary, must be available to work evenings, weekends, and holidays as required.

Travel: Local travel may be required.

QUALIFICATIONS:

• High school diploma or equivalent AND 1 year of experience in management required.
• Internal Candidates will be considered with - High school diploma or equivalent AND 6 months of experience in the Goodwill Team Leader role required.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).