Assistant Manager - Retail

Applegreen (US) Welcome Centers; Elizabeth (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers in Elizabeth, New Jersey, is seeking an Assistant General Manager to help oversee daily operations. This role provides an entry-level management opportunity and involves leadership responsibilities while supporting the General Manager.

Key functions include team supervision, customer service excellence, and ensuring operational standards are met. Candidates should have a strong service background and at least 2 years in management, with a commitment to staff development.

Qualifications

• 2+ years experience in quick-service restaurant or similar management operations.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

Responsibilities

• Ensure day-to-day business operations run smoothly.
• Deliver performance feedback and set goals for the team.
• Supervise non-management associates and assign work.
• Address customer needs and resolve issues effectively.

Skills

Leadership and management skills

Customer service abilities

Communication skills

Ability to motivate a team

Job description

Assistant General Manager

What we do
At Applegreen, we Refresh Travelers on their Journey. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest providing convenience, comfort, retail, and a range of food options such as Auntie Anne’s, Burger King, Chick‑fil‑A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure day‑to‑day business operations run smoothly. This position provides an opportunity for entry‑level managers to learn important management skills and practice judgment and discretion.

Role Priorities and Responsibilities

• Confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Supervise non‑management associates, assign work, focus on store‑level operation performance, coach, and develop shift supervisors.
• Competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Demonstrate strong leadership and organizational skills.
• Address issues in a timely fashion.
• Ensure company policies and procedures are followed.
• Maintain awareness of all applicable brand standards and procedures to maximize brand/landlord/labor relations.
• Ensure the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensure cash management is accurate and processed daily, and reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long‑term customer relationships.
• Ensure inventory data is correct by performing spot inventory counts and checks.

Skills, Experience and Educational Requirements

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude.
• Excellent verbal and communication skills with a sharp business acumen.
• 2+ years experience in quick‑service restaurant or similar management operations.
• Flexible and open work schedule.
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 lbs.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).