Retail Assistant Branch Manager

Woodforest National Bank; Virginia Beach (VA); On-site; USD 29,000 - 40,000; Full time

Job summary

Woodforest National Bank in Virginia Beach is seeking a Branch Banking professional to support sales and service goals at the Virginia Beach WM-0395 location. You will assist the manager by identifying banking products for customers, growing deposits and loans, and delivering a warm, technology-driven customer experience.

This role requires leadership, comfort with outside sales, and the ability to maintain confidentiality while serving customers and the community.

Qualifications

• 3 years of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability; prior supervisory experience is helpful.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.
• Formal education: High School Diploma or equivalent.

Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly engaging customers, community members, and retail partners.
• Embrace a technology driven customer experience and lead community engagement initiatives.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.
• Exhibit operational excellence through diligent adherence to policies and procedures.
• Maintain confidentiality, follow directions, and apply proper policies and guidelines.
• Practice branch security procedures and protect customer confidentiality and privacy.
• Perform branch servicing duties including cash handling, vault balancing, and ATM servicing; manage expenses.
• Address customer questions and concerns by phone or in person and ensure final resolution.
• Travel up to 25% or more outside the branch as needed by the customer.

Skills

Sales

Customer service

Education

High School Diploma or equivalent

Associate’s degree

Bachelor’s degree

Job description

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

Key Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.

Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.

• Proactively grow business deposits and loans through inside and outside business calling.

• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and leads a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.

Other Responsibilities

• Exhibit operational excellence through diligent adherence to policies and procedures.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

Practice branch security procedures and protect customer confidentiality and privacy.

• Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Practice prudent expense management.
• Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Competencies Required

• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Job

Branch Banking

Primary Location

Virginia-Virginia Beach

Schedule

Full-time

Work Locations

VA - Virginia Beach WM-0395

Salary Range

$20.60 - $28.84 per hour

Unposting Date

Ongoing

Organization

Virginia

Minimum Qualifications/Experience

• 3 years of relevant and transferrable sales and/or customer service experience:

OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.

• Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.

Formal Education & Certification

• High School Diploma or equivalent required.

Work Status

• Full-Time.

Supervisory Responsibility

• Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.

Travel

• Up to 25% or more outside of branch or as needed by customer.

Working Conditions

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.