Retail Assistant

The Crane Resort; Town of Texas (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Employee discounts on resort stays

Discounts on gym memberships

Job summary

The Crane Resort is looking for a Retail Assistant to support the Food & Beverage Function. You will deliver outstanding guest service, process transactions accurately, and maintain hygiene standards. Applicants should possess good attention to detail and have experience in coffee preparations.

The role offers a friendly work environment with health benefits and discounts at multiple resorts. Join our dynamic team and be part of an organization committed to excellence in hospitality.

Qualifications

• Previous experience in a retail or food service environment.
• Basic mathematical skills including addition and subtraction.
• Ability to use POS systems effectively.

Responsibilities

• Deliver outstanding guest service at all times.
• Maintain cleanliness and organization of work areas.
• Operate POS systems and process transactions accurately.
• Sell and restock retail items efficiently.

Skills

Coffee preparations

Attention to detail

Accurate transaction processing

Basic math skills

POS systems proficiency

Communication skills

Team collaboration

Confidentiality understanding

Instruction adherence

Job description

Company Overview

Millennium Investments is a leading force in construction and real estate development, with a legacy of creating world-class properties like The Crane and East Resort. Our commitment to innovation, quality, and excellence drives every project we undertake. We invite you to join our team of over 600 employees, to work at one of the most unique hospitality properties in Barbados and the oldest operating hotel in the Caribbean.

We are seeking a Retail Assistant to join our dynamic team and play a key role in supporting the Food & Beverage Function within our organisation. In this position, you will be eligible for employee benefits such as health and life insurance, exclusive employee discounts in our Food & Beverage Outlets, exclusive discounts to stay at our resorts, exclusive rates for 50+ affiliate resorts worldwide and discounts on gym membership.

Applications open to Barbadian nationals, CARICOM Nationals eligible to work in Barbados or eligible for Free Movement of Skills/Labour Certificate and Foreign Nationals with permission to reside and work in Barbados.

Main Key Responsibilities

• Deliver outstanding guest service by greeting and acknowledging every guest promptly and professionally at all times.
• Anticipate guest needs, respond efficiently to inquiries, and resolve complaints to ensure complete guest satisfaction.
• Maintain positive guest relations while wearing a friendly, welcoming demeanor as part of the role.
• Operate Point of Sale (POS) systems accurately, processing sales, payments, and merchandise transactions.
• Sell, merchandise, and restock retail items, ensuring floor stock is fully stocked, organized, and visually appealing.
• Maintain cleanliness, sanitation, and organization of all assigned work areas, including food service and deli sections.
• Operate food service and deli areas in accordance with hygiene, safety, and service standards.
• Conduct stock takes when required and assist with inventory control.
• Communicate customer requests, operational needs, and relevant information to supervisors and team members.
• Maintain full knowledge of departmental policies, hotel services, features, and local attractions to assist guests accurately.
• Properly use and care for all equipment, ensuring correct operation and maintenance.
• Prepare and serve coffee, espresso, and specialty drinks following recipes and quality standards.
• Restock supplies and assist with opening/closing duties.
• Work collaboratively with team members while performing duties with minimal supervision.

Required Skills & Qualifications

• Previous experience and knowledge of coffee preparations would be considered an asset.
• Strong attention to detail and commitment to service excellence.
• Proven ability to process transactions accurately.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to input and retrieve information using POS systems and computers.
• Excellent communication and interpersonal skills.
• Ability to work cohesively within a team and independently when required.
• Understanding of confidentiality requirements related to guest and hotel information.
• Ability to follow instructions thoroughly and adhere to company policies and procedures.

Desired Qualities

• Friendly, positive, and guest-focused attitude.
• Professionalism, accountability, and reliability.
• Strong organizational skills and a commitment to cleanliness and presentation.
• Ability to remain calm, courteous, and efficient in a fast-paced environment.
• Willingness to support team members and contribute to a positive workplace culture.

Deadline for applications: July 31, 2026

Please note that only suitably qualified applicants will be invited to interview.