Retail Area Manager

POP MART Americas Inc.; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking an experienced Store Manager to oversee day-to-day operations across five retail locations in the region, ensuring compliance with brand standards and delivering exceptional customer experiences.

You will lead and coach store teams, drive sales, manage staffing and payroll within budgets, and partner with HR and marketing to execute promotions and new openings. Frequent travel between stores is required.

Qualifications

• 3–5+ years of progressive retail management experience, including Store Manager experience; multi-unit management preferred.
• Strong leadership skills with the ability to coach, mentor, develop, and inspire diverse retail teams.
• Proven ability to meet and exceed sales, operational, and KPI goals.
• Preferred: experience leading multiple high-volume retail locations within a fast-growing consumer, specialty, fashion, lifestyle, or entertainment brand.
• Preferred: experience coaching and developing Store Managers and building leadership pipelines.

Responsibilities

• Oversee day-to-day operations for 5 retail store locations, ensuring compliance with POP MART's standards.
• Drive KPIs including sales targets, ATV, UPT, membership, and shrink control.
• Train, coach, and motivate store managers and teams to ensure high performance.
• Support hiring, onboarding, and development of store-level employees in coordination with the District Manager.
• Manage store staffing levels and payroll within labor budgets.

Skills

Leadership

Store management

Sales performance

Staff coaching

Communication

Budgeting

Payroll

Training

Customer experience

Tools

Microsoft Office

POS systems

Inventory software

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

What You Will Achieve

• Oversee day-to-day operations for 5 retail store locations, ensuring compliance with POP MART's operational, visual, and customer experience standards.
• Drive Key Performance Indicators (KPIs), including sales targets, ATV, UPT, membership, and shrink control.
• Train, coach, and motivate store managers and store teams to ensure high performance and a strong team culture.
• Support hiring, onboarding, and development of store-level employees in coordination with the District Manager.
• Manage store staffing levels and payroll to align with labor budgets and productivity goals.
• Travel regularly between assigned store locations to observe, audit, coach, and support operations.
• Monitor inventory, visual merchandising, and loss prevention protocols.
• Act as a communication link between stores and the District Manager, ensuring timely reporting and follow-through on key initiatives.
• Partner with cross-functional departments, including HR, Marketing, Construction, Store Operations, Loss Prevention, and Merchandising, to support store needs.
• Champion a strong customer service culture and deliver feedback that supports continuous improvement.
• Identify and address operational challenges in a timely and effective manner.
• Support Store Managers in executing promotional events, product launches, and key brand initiatives.
• Oversee ROBO Shop operations within the assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.

What You Will Need

• 3–5+ years of progressive retail management experience, including Store Manager experience; 3+ year of multi-unit management experience preferred.
• Strong leadership skills with the ability to coach, mentor, develop, and inspire diverse retail teams.
• Proven ability to meet and exceed sales, operational, and KPI goals.
• Preferred: experience leading multiple high-volume retail locations within a fast-growing consumer, specialty, fashion, lifestyle, or entertainment brand.
• Preferred: experience coaching and developing Store Managers and building strong leadership pipelines.
• Preferred: experience supporting new store openings, product launches, promotional events, or rapid retail expansion.

Skills & Competencies

Strong understanding of staffing, payroll, inventory management, visual merchandising, loss prevention, and customer experience.

Excellent communication and interpersonal skills with the ability to effectively partner with store teams, leadership, and cross-functional stakeholders.

Strong problem-solving, organizational, and time-management abilities.

Comfortable working in a fast-paced, entrepreneurial, and rapidly evolving environment.

Proficient in Microsoft Office and retail POS systems.

English proficiency required; Mandarin is a plus but not required.

Must be able and willing to travel regularly between assigned store and ROBO Shop locations.

What we Offer

• Market-competitive packages: 401(k), health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Physical Requirements

Must be able to travel extensively throughout the assigned region, including frequent air travel and multi-day market visits.

Must be able to stand, walk, and move through retail environments for extended periods during store and market visits.

Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.

Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position varies by region and geographic location and will be provided in the applicable regional job posting. This range is provided in accordance with applicable state and local pay transparency laws. Individual compensation will be determined based on factors including geographic location, job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is an Equal Opportunity Employer committed to an inclusive and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law. Employment decisions are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

POP MART provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment. Applicants who require an accommodation may contact [e-mail].

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.