Retail Area Leader I or II - Northeastern PA Area

Truist; Colonial Village (PA); Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k plan

Paid holidays / vacation

Descripción de la vacante

Truist is seeking a Retail Area Leader to oversee a region of 14-27 branches, driving sales and service goals while coaching branch leaders and teammates to align with the bank's culture and client engagement model.

You will collaborate across Mortgage Banking, Wealth Management, Investment, Insurance, and Payment Solutions to improve performance and customer outcomes. A strong leadership background in financial services and excellent communication are essential.

Formación

• Bachelor’s degree or equivalent education and related training.
• Five years of financial services experience.
• 3+ years of leadership experience managing group locations and leaders.
• Strong interpersonal, sales and relationship management skills.
• Strong written and verbal communication skills.
• Demonstrated ability to provide group leadership and to handle multiple priorities under time constraints.
• Sales execution and direct sales leadership experience.

Responsabilidades

• Lead a group of branches and teammates within a Region (approx. 14-27 branches) to achieve sales and service goals.
• Coach, counsel, provide feedback and support of the Bank’s sales cultures to improve performance.
• Collaborate across lines of business to serve retail and small business clients and drive financial results.
• Manage retention, personnel, facilities and product sales/service efficiency.
• Review monthly financial and activity reports to ensure balanced branch performance and service quality.
• Develop plans to close gaps in performance and ensure execution of Client Engagement Model.
• Lead branch leaders in sales and service planning, identifying opportunities and driving results.

Conocimientos

Sales leadership

Relationship management

Communication skills

Interpersonal skills

Time management

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Work details

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status).

The Retail Area Leader

The Retail Area Leader leads a group of branches and teammates assigned within a Region (approx. 14-27 branches) for the Retail Community bank in an effort to deliver on our purpose and achieve our sales and service goals. Responsible for continuous improvements in sales effectiveness of Retail/Small Business through sales leadership including coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures. Ensures feedback for improvement is delivered across teams to support continuous improvement.

Essential Duties and Responsibilities

• Responsible for instilling purpose, mission and values within retail and small business teams.
• Responsible for continuous improvements in sales effectiveness of Retail/Small Business through sales leadership including coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures.
• Ensures feedback for improvement is delivered across teams to support continuous improvement.
• Collaborates across lines of business impacting retail and small business clients (Mortgage Banking, Wealth Management, Investment, Insurance Services, and Payment Solutions) to achieve financial
• Assist in managing the efficiency of retention, personnel management, facilities management, and product sales and service.
• For assigned branches, responsible for reviewing monthly Average Balance Analysis, Detailed Income and Expense and other management reports to ensure balanced financial performance of branch teams in the following key performance areas.
• Lead, coach and manage branch leaders to focus on their responsibilities: Sales and service performance planning; Identifying sales opportunities and achieving results on an individual and team level; Building branch teammate skill sets around sales effectiveness; Industry-leading service and transaction quality, Operational soundness and proper risk management.
• Succeeds in delivering retail and small business performance goals within the Region pertaining to growth, profitability and quality.
• Achieves area’s service & operations, sales, expense, and profit performance.
• Monitors area and branch effectiveness and progress towards service, sales, and other goals through financial and activity reports; Identifying gaps in performance and developing appropriate plans to improve performance when needed; Ensuring consistent execution of the Client Engagement Model.

Qualifications Required

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree or equivalent education and related training
• Five years of financial services experience
• 3+ years of leadership experience managing group locations and leaders
• Strong interpersonal, sales and relationship management skills
• Strong written and verbal communication skills
• Demonstrated ability to provide group leadership and to handle multiple priorities under time constraints
• Sales execution and direct sales leadership experience

Preferred Qualifications

• Two years of commercial banking experience
• Completion or enrollment in an established management or career development program

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Employment Opportunity

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace.

EEO is the Law.

E-Verify IER Right to Work.

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.