Retail and Brand Experience Manager

AgriMark; Waterbury (VT); On-site; USD 51,000 - 62,000; Full time

Job summary

Cabot Creamery, part of Agri-Mark, seeks a Brand Experience Manager to lead the Waterbury, VT retail location and shaping a best-in-class customer experience. You will manage a team, communicate the Cabot brand story, oversee demos and events, and drive in-store engagement with Vermont specialty foods and farmer-owner products.

You will coordinate vendor and distributor relationships, product mix strategy, and promotions while ensuring exceptional service and a welcoming store atmosphere for

Qualifications

• Retail management experience required.
• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• Experience with merchandising, inventory management, and sales tracking.
• Ability to multitask and adapt in a fast-paced environment.
• Basic computer skills (POS systems, scheduling, reporting).

Responsibilities

• Oversee day-to-day retail operations, ensuring a welcoming and engaging store environment.
• Lead, coach, and develop retail staff to provide outstanding customer service.
• Manage scheduling, staffing, and daily team performance.
• Maintain strong product knowledge and promote Cabot products and brand story.
• Ensure merchandising, displays, and inventory levels are well maintained.
• Monitor sales performance and implement strategies to meet or exceed goals.
• Handle customer questions, concerns, and feedback in a professional manner.
• Ensure compliance with Cabot policies, procedures, and safety standards.
• Partner with leadership on promotions, events, and seasonal initiatives.

Skills

Leadership

Customer service

Merchandising

Inventory management

Sales tracking

Multitasking

POS systems

Tools

POS systems

Scheduling software

Reporting tools

Job description

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Cabot Creamery achieved B Corp certification in 2012 and became the world’s first dairy co‑op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

What You’ll Be Doing

As a Brand Experience Manager at Cabot, you will be pivotal in creating a best‑in‑class customer experience that fosters consumer love and loyalty while aligning with the broader company objectives. You will be responsible for effectively communicating the Cabot brand story, managing the Waterbury retail location, and supervising a team to ensure exceptional customer service and community engagement. Additionally, you will oversee vendor and distributor management, new product acquisition, and product mix management, with a focus on Vermont specialty foods, B Corp products, and farmer‑owner products. Your role will also involve planning and executing in‑store experiences, including food and beverage demos, to provide immersive and engaging customer interactions. The role requires the ability to lift up to 40 lbs and be comfortable standing during the shift and the ability to climb stairs.

Key Responsibilities

• Oversee all day‑to‑day retail operations, ensuring a welcoming and engaging store environment
• Lead, coach, and develop retail staff to provide outstanding customer service
• Manage scheduling, staffing, and daily team performance
• Maintain strong product knowledge and promote Cabot products and brand story
• Ensure merchandising, displays, and inventory levels are well maintained
• Monitor sales performance and implement strategies to meet or exceed goals
• Handle customer questions, concerns, and feedback in a professional manner
• Ensure compliance with Cabot policies, procedures, and safety standards
• Partner with leadership on promotions, events, and seasonal initiatives

Qualifications

• Previous retail management or supervisory experience required
• Strong leadership and team development skills
• Excellent communication and customer service abilities
• Experience with merchandising, inventory management, and sales tracking
• Ability to multitask and adapt in a fast‑paced environment
• Basic computer skills (POS systems, scheduling, reporting)

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 40 lbs.
• Comfortable working in a retail environment with varying activity levels

Why Join Cabot?

• Be part of a proud, farmer‑owned cooperative with a strong mission and values
• Represent a trusted, award‑winning dairy brand
• Opportunity to lead a team and grow within the organization
• Work in a supportive, community‑focused environment

Salary range $51k to $62k

Agri‑Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy‑related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV‑related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.

Agri‑Mark complies with all federal, state, and local laws and regulations.