Retail Account Operations Specialist

Tactacam LLC; Decorah (IA); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a rapidly growing outdoor products company as a Retail Account Operations Specialist. This exciting role involves supporting retail accounts, particularly Wal-Mart, by ensuring smooth processes and effective product delivery. Collaborate across functions to manage relationships, coordinate logistics, and analyze performance metrics. With a focus on problem-solving and process improvement, you'll play a key role in enhancing operational efficiency. If you're detail-oriented and passionate about retail, this opportunity is perfect for you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k Plan

PTO

Disability Insurance

Life Insurance

Qualifications

• Familiarity with retail operations and customer service best practices.
• Ability to manage and optimize processes across functions.

Responsibilities

• Assist in managing relationships with retail clients, especially Wal-Mart.
• Monitor stock levels and coordinate with inventory teams for order fulfillment.

Skills

Retail Knowledge

Operational Expertise

Data Analysis

Problem-Solving

Communication Skills

Job description

Job Details

Job Location: Remote - Decorah, IA

Position Type: Full Time

Salary Range: Undisclosed

Retail Account Operations Specialist

At Tactacam, we are a rapidly growing and market-leading outdoor products and technology company. With over 600,000+ active customers worldwide and an expanding product line, we offer exciting opportunities for career growth and personal development. Join us at Tactacam, where innovation, adventure, and limitless possibilities await!

Job Overview:

We seek a highly organized and detail-oriented Retail Account Operations Specialist to support and streamline the operational aspects of our retail accounts, specifically Wal-Mart. This role serves as a bridge between various functions—including sales, marketing, logistics, and customer service—to ensure smooth processes, efficient account management, and effective product delivery to our retail partners.

Responsibilities:

1. Account Management Support: Assist in managing and nurturing relationships with retail clients and partners, especially Wal-Mart, understanding their platforms such as Retail Link. Ensure all aspects of retail accounts run smoothly, from order processing to delivery. Collaborate with account management and sales teams to track performance, address client needs, and resolve issues.
2. Operational Coordination: Work cross-functionally with sales, logistics, finance, and customer service to ensure timely and accurate order fulfillment. Oversee product flow to retail partners, ensuring availability and on-time delivery. Ensure account-specific requirements, including product assortments, pricing, and promotional setups, are met.
3. Inventory & Supply Chain Management: Monitor stock levels for retail accounts to align with sales forecasts. Coordinate with inventory and warehouse teams to ensure timely order fulfillment and deliveries.
4. Reporting & Analytics: Track and analyze account performance, including sales trends, inventory levels, and customer feedback. Prepare regular reports for account managers and senior leadership, providing insights and recommendations.
5. Problem Resolution: Address and resolve operational challenges such as product shortages, shipping delays, and billing discrepancies. Serve as the point of contact for retail clients regarding operational issues and escalate as needed.
6. Process Improvement: Continuously seek opportunities to enhance efficiency and streamline retail account operations. Implement best practices for order management and product delivery.

Qualifications

Requirements:

• Retail Knowledge: Familiarity with retail operations, sales cycles, and customer service best practices, specifically with Wal-Mart.
• Operational Expertise: Ability to manage and optimize processes across sales, logistics, and supply chain functions.
• Data Analysis: Proficiency in tracking and analyzing sales data, inventory levels, and operational metrics.
• Problem-Solving: Ability to identify bottlenecks and propose solutions proactively.
• Communication Skills: Strong interpersonal and written communication skills to collaborate effectively with internal teams and external partners.

Benefits & Additional Information:

Our benefits include Medical, Dental, and Vision coverage, a 401k plan, PTO, Disability Insurance, and Life Insurance. Please note, we are currently not accepting applications from candidates based in Alaska, California, Connecticut, Delaware, Hawaii, Louisiana, Massachusetts, New Mexico, New York, Oregon, Washington, D.C., Illinois, or Wyoming. We encourage applicants from other locations.

Tactacam is an equal opportunity employer committed to a fair and inclusive work environment. We welcome applicants of all backgrounds and are happy to provide reasonable accommodations during the application process.