Restroom Attendant

Gracious Hospitality Management; New York (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision benefits

Flexible Spending Account/Health Savings Account

Commuter Benefits

Paid Time Off

Job summary

Gracious Hospitality Management is looking for a detail-oriented Restroom Attendant for their new concept COQODAQ in New York City. The role involves maintaining clean and stocked restrooms, ensuring a comfortable experience for guests.

Ideal candidates should possess excellent organizational and communication skills and the ability to work under pressure in a fast-paced environment. The position offers flexibility and a structured compensation package.

Qualifications

• Must communicate effectively in English.
• 1+ years of similar experience preferred.
• Ability to work under pressure.

Responsibilities

• Maintain cleanliness and supplies in guest restrooms.
• Perform routine checks and address cleanliness needs.
• Communicate restroom and guest concerns to management.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service skills

Job description

A new concept from Michelin-starred COTE Korean Steakhouse, unveiling its highly anticipated opening: COQODAQ, our new fried chicken concept, which is just two blocks from our COTE NYC location.

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami.

Restroom Attendants are detail oriented hospitality professionals responsible for maintaining clean, stocked and fully functional guest restrooms throughout service. They perform routine checks, restock supplies and address any cleanliness or maintenance needs in real time.

Working closely with Front of House and Back of House teams, they communicate promptly with management regarding facility issues or guest concerns. Their consistency and attention to detail help ensure a comfortable and seamless guest experience.

Essential Job Duties & Responsibilities

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to opening and closing customer restrooms.
• Maintains cleanliness and appearance of the restroom area at all times.
• Maintains all tools of the position.
• Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning.
• Communicates to management and porters when there are deep clean or facility issues in the restrooms or restaurant at all times.
• Direct all guests to the unisex restroom downstairs or to the single use restroom upstairs on the main floor.
• Communicates with management in real time when there are unsatisfied customers.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

Standards

• Display knowledge of the COQODAQ brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to work under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Ability to operate phones.
• 1+ years similar experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

COQODAQ fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status.

New York State’s Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities.

New York Pay Range: $20 USD - $20 USD

Benefits

• Structured, generous compensation for all positions
• Comprehensive Medical, Dental, and Vision benefits
• Flexible Spending Account/Health Savings Account
• Commuter Benefits
• Referral Bonus Program
• Career Advancement Opportunities
• Employee Recognition Awards
• Paid Time Off

COQODAQ fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at [e-mail].