Restoration Technician

IICRC; Richmond (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k)

Competitive salary

Dental insurance

Job summary

First Atlantic Restoration in Richmond, VA is seeking a Mitigation Technician to respond to water, fire, mold, and storm damage. You will stabilize properties, minimize further damage, and provide compassionate service to homeowners and business owners.

This hands-on role requires stamina, reliability, and the ability to document projects with photos and moisture readings while following IICRC standards. We offer competitive pay, strong safety culture, paid training, and clear opportunities for

Qualifications

• High school diploma or equivalent preferred.
• Willingness to obtain IICRC certifications.
• Ability to lift up to 50 pounds regularly.
• Strong work ethic with dependable attendance and punctuality.
• Excellent communication and customer service skills.
• Valid driver's license with acceptable driving record.
• Ability to navigate Teams and field documentation on a smartphone using Proven Jobs and Docusketch.

Responsibilities

• Respond to emergency mitigation and restoration calls.
• Inspect and assess damage from water, fire, mold, and weather events.
• Perform water extraction, drying, and mitigation per IICRC standards.
• Remove damaged materials safely and efficiently.
• Document progress with photos, moisture readings, and notes.
• Maintain a clean, safe work environment.
• Operate and maintain company vehicles, tools, and equipment.
• Collaborate with Project Managers and crew chiefs.

Skills

Customer service

Communication

Attention to detail

Teamwork

Safety consciousness

Education

High school diploma

IICRC certifications

Tools

Proven Jobs

Docusketch

Job description

Benefits:

• Health insurance
• Paid time off
• Parental leave
• 401(k)
• Competitive salary
• Dental insurance

Join a Team That Responds When It Matters Most

When water, fire, storm, or mold damage impacts a home or business, immediate action is critical. As a Mitigation Technician with First Atlantic Restoration, you will play a vital role in helping property owners recover from unexpected disasters. You will be on the front lines of restoration, stabilizing properties, preventing further damage, and providing exceptional service during challenging situations.

If you take pride in hands‑on work, enjoy helping people, and thrive in a fast‑paced environment, we want to hear from you.

About First Atlantic Restoration

First Atlantic Restoration is a trusted leader in emergency mitigation, property restoration, and reconstruction services. Our team is committed to helping homeowners, businesses, and communities recover quickly and safely following water, fire, mold, storm, and environmental damage.

We believe that great restoration starts with great people. By combining technical expertise, industry‑leading equipment, and a customer‑first approach, we help clients navigate difficult situations with confidence and peace of mind.

At First Atlantic Restoration, our values guide everything we do, from how we serve our customers to how we support one another as a team. We are committed to putting safety first, prioritizing the well‑being of our employees, customers, and the communities we serve in every decision and action. We approach every project with a strong sense of customer commitment, delivering compassionate, professional, and reliable service during what is often a stressful and challenging time for those affected by property damage.

We believe in accountability, taking ownership of our work, following through on our commitments, and holding ourselves to the highest standards of quality and professionalism. Our success is built on teamwork, where open communication, mutual respect, and collaboration allow us to achieve exceptional results together. We also embrace continuous improvement, investing in training, education, innovation, and personal development to ensure we consistently provide the highest level of service to our customers and create opportunities for growth within our organization.

Position Summary

The Mitigation Technician performs emergency response and restoration services for residential and commercial properties affected by water, fire, mold, sewer, and storm damage. This position requires strong technical skills, attention to detail, physical stamina, and a commitment to delivering excellent customer service.

Key Responsibilities

• Respond to emergency mitigation and restoration calls.
• Inspect and assess property damage caused by water, fire, mold, and weather‑related events.
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
• Remove damaged materials and contents safely and efficiently.
• Clean, disinfect, deodorize, and restore affected areas.
• Set up and monitor drying equipment and containment systems.
• Document project progress with photos, moisture readings, and detailed job notes.
• Complete required documentation using company software and mobile technology.
• Communicate professionally and compassionately with customers, insurers, and team members.
• Maintain a clean, organized, and safe work environment.
• Operate, clean, and maintain company vehicles, tools, and equipment.
• Follow all company safety policies, procedures, and industry best practices.
• Collaborate closely with Project Managers, Crew Chiefs, and fellow technicians to ensure successful project completion.

Required Qualifications

• High school diploma or equivalent preferred.
• Willingness to obtain IICRC certifications.
• Ability to use hand and power tools safely and effectively.
• Ability to lift and carry up to 50 pounds on a regular basis.
• Strong work ethic with dependable attendance and punctuality.
• Excellent communication and customer service skills.
• Ability to work in physically demanding environments and varying weather conditions.
• Valid driver's license with an acceptable driving record.
• Ability to navigate Microsoft Teams and complete field documentation using a smartphone and industry software platforms, including:
  • Proven Jobs
  • Docusketch
• Positive attitude and team‑oriented mindset.

Preferred Qualifications

• IICRC Water Damage Restoration Technician (WRT) certification.
• Previous restoration, mitigation, construction, or disaster recovery experience.
• Experience using restoration management software and digital documentation platforms.
• Knowledge of moisture mapping, structural drying, and mitigation best practices.

Physical Requirements

• Frequently lift, push, pull, and carry materials weighing up to 50 pounds.
• Stand, walk, kneel, crouch, bend, and climb for extended periods.
• Work in confined spaces, varying temperatures, and active construction environments.
• Wear personal protective equipment (PPE) as required.

Compensation & Benefits

Competitive Compensation

• Competitive hourly pay based on experience and qualifications.
• Overtime opportunities available.

Comprehensive Benefits Package

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.
• Company‑provided uniforms and branded gear.
• Technology stipend (where applicable).

Professional Development

• Paid training and continuing education.
• Certification assistance and advancement opportunities.
• Clear path for career growth within the organization.

Why Join First Atlantic Restoration?

• Meaningful work helping families and businesses recover from unexpected losses.
• Supportive, team‑focused culture.
• Opportunity to learn valuable restoration and construction skills.
• Stable, growing organization with advancement opportunities.
• Commitment to employee safety, development, and success.

Equal Opportunity Employer

First Atlantic Restoration is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Ready to make a difference when people need help most? Apply today and become part of the First Atlantic Restoration team.