Restoration Project Manager

Servpro Industries, Inc.; Washington; On-site; USD 50,000 - 70,000; Full time

Job summary

Servpro Industries, Inc. is hiring a Restoration Project Manager in Washington. In this role, you will oversee all aspects of restoration projects and lead production crews to achieve operational excellence.

Your responsibilities include managing customer satisfaction, providing estimates, and ensuring safe work practices. Candidates should have a high school diploma, effective communication skills, and preferably experience in restoration.

Join a team focused on quality service and make a positive difference every day!

Qualifications

• Effective written and oral communication skills.
• Experience in cleaning and restoration preferred.
• Ability to lift a minimum of 50 pounds regularly.

Responsibilities

• Manage customer and client experience to ensure satisfaction.
• Prepare estimates using computer hardware and proprietary software.
• Schedule and oversee crews and resources for service.

Skills

Effective communication

Cleaning/restoration experience

Intermediate math skills

Education

High school diploma/GED

Job description

SERVPRO of Benton, Jasper, Newton & Southern Lake Counties Restoration Project Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of Benton, Jasper, Newton & Southern Lake Counties, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front‑line management position leads their team to operational excellence. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Position Requirements

• Effective written and oral communication with intermediate math and computer skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Valid driver's license required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of timeAbility to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive salary based on experience.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.